IT Support Senior Associate

NEOLYTIX
IT Support Senior Associate
Information Technology | Gurugram FUNCTION
Information TechnologyEXPERIENCE
2–4 YearsLOCATION
Gurugram (Onsite)SHIFT
General Hours
About The Role
Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing and Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila. The IT Support Senior Associate provides first- and second-level technical assistance to onsite and remote users across the Gurugram office and global operations, ensuring smooth functioning of hardware, software, network infrastructure, and end-user systems.
Key Responsibilities
Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues
Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace)
Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune, and other enterprise platforms
Maintain and update IT asset inventory with proper documentation and tagging
Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators
Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams)
Respond to service tickets and follow up to ensure timely resolution per SLA targets
Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives
Educate users on IT best practices, system security, and productivity-tool usage
What You Bring
Must-Have
Bachelor's degree in Information Technology, Computer Science, or a related field
2 to 4 years in IT support or helpdesk roles within a corporate or BPO environment
Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms
Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems
Strong analytical, troubleshooting, and communication skills; able to manage multiple tasks in a fast-paced environment
Nice-to-Have
Familiarity with service-desk tools such as Jira, Freshservice, or Zendesk
Why Join Neolytix
Multi-Geography Exposure
Hands-on learning across enterprise platforms in a US healthcare tech environment.Supportive Global Team
Direct access to a collaborative global IT team.Certification Support
Ongoing professional development and certification opportunities.Solid Benefits
Competitive compensation with health insurance and paid time off.
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Work arrangement
No