Supervisor, Accounts Payable

The Supervisor, Accounts Payable is responsible for overseeing end-to-end accounts payable operations for designated Business Units, ensuring the delivery of accurate, timely, and compliant AP services through a third-party outsourcing partner (Genpact). This role serves as the primary point of contact between the business, AP operations, and the outsourced provider, driving service excellence, issue resolution, stakeholder satisfaction, and continuous process improvement.
The AP Supervisor partners closely with Finance, Procurement, Internal Audit, Treasury, and business leaders to manage escalations, monitor service levels, strengthen controls, and ensure operational effectiveness. This position provides leadership, coaching, and oversight to support the successful execution of AP processes while building trust and credibility across the organization.
Location: Hybrid in Deerfield, IL (Flexibility to work from home Mondays and Fridays)
Responsibilities
AP Operations & Vendor Management
Serve as the primary relationship manager for the outsourced AP provider (Genpact), ensuring delivery of agreed service levels, operational excellence, and compliance with company policies.
Monitor AP performance metrics, identify service gaps, and drive corrective actions to improve accuracy, timeliness, and customer satisfaction.
Lead regular operational reviews with Genpact to discuss performance results, issue trends, root causes, and continuous improvement initiatives.
Oversee invoice processing, vendor maintenance, payment execution, and expense reporting activities performed by the outsourced provider.
Ensure timely and accurate vendor payments while maintaining appropriate controls and documentation requirements.
Manage weekly and monthly payment activities, including checks, ACH, wire transfers, and exception processing.
Support the FBIN escheatment process for both vendors and customers.
Stakeholder Management & Business Partnership
Act as the primary AP contact for designated Business Units and Corporate Functions, building strong relationships with key stakeholders.
Conduct monthly business review meetings with stakeholders to provide updates on AP performance, discuss open issues, and align on improvement opportunities.
Develop and present reporting, dashboards, and executive summaries related to AP operations, service levels, issue resolution, and audit activities.
Partner with business leaders to proactively identify operational challenges and recommend solutions that improve efficiency and stakeholder experience.
Foster trust and credibility by providing responsive support, clear communication, and effective issue resolution.
Escalation Management & Problem Resolution
Own complex AP escalations and serve as the point of coordination between internal stakeholders, vendors, and Genpact.
Maintain an issue log, ensuring timely investigation, root-cause analysis, corrective actions, and communication of resolution plans.
Drive accountability for issue remediation and process improvements to prevent recurring operational challenges.
Escalate systemic risks and control concerns to leadership with recommended action plans.
Leadership & Process Improvement
Provide day-to-day guidance, coaching, and functional leadership to AP team members and outsourced resources.
Support onboarding and business process training for new AP team members and Genpact personnel to ensure knowledge transfer and operational consistency.
Identify, lead, and implement continuous improvement initiatives that increase efficiency, strengthen controls, and enhance stakeholder satisfaction.
Promote standardization of AP processes across Business Units while ensuring compliance with internal controls and company policies.
Support change management efforts related to system enhancements, process redesign, and operational improvements.
Financial Controls, Audit & Reporting
Oversee vendor statement reconciliations and resolution of invoice or payment discrepancies.
Support month-end close activities, including accrual reviews, reconciliations, and reporting requirements.
Serve as the AP lead for internal and external audit requests, coordinating deliverables and ensuring timely responses.
Monitor compliance with SOX controls, company policies, and AP procedures.
Support 1099 reporting, vendor compliance requirements, and other regulatory obligations as needed.
Required Qualifications
Bachelor's degree in Accounting, Finance, Business, or related field preferred.
4+ years of Accounts Payable, Shared Services, or accounting experience.
Strong understanding of accounts payable processes, internal controls, and accounting principles.
Experience working with ERP systems such as SAP, Oracle, PeopleSoft, or similar platforms.
Preferred Qualifications
Experience working within a shared services or outsourced AP operating model.
Experience presenting operational performance metrics to leadership and business stakeholders.
Knowledge of SOX controls, audit support, 1099 reporting, and vendor compliance requirements.
Experience leading process improvement initiatives utilizing Lean, Six Sigma, or continuous improvement methodologies.
Experience supporting multiple Business Units within a complex organizational structure.

Employment type
Full-time

Work arrangement
Hybrid