Student Success Advisor

Job Description:
The Student Success Advising department is seeking an empathetic, proactive Student Success Advisor. Operating within a holistic advising model across our schools and campuses, you will manage a cohort of undergraduate performing artists, musicians, dancers, and creative entrepreneurs. Guiding students through key academic milestones, degree progression, and personal growth, this role ensures every student has access to a dedicated support network. At Berklee, your work directly supports the next generation of creative leaders.
Key Responsibilities
Cohort Advising & Milestone Tracking:
Holistic Coaching: Provide personalized academic advising via 1:1 appointments, drop-ins, class visits, and proactive outreach to an assigned cohort.
Milestone Monitoring: Track student progress through academic markers (core music completion, major declaration, time-to-degree, and graduation).
At-Risk Interventions: Identify academically at-risk students, delivering targeted coaching strategies for those receiving academic early alerts, withdrawing from courses, or returning from leaves.
Policy Guidance: Help students navigate institutional policies, degree options, and academic procedures to build personalized plans.
Programming, Outreach & Operations:
Student Success Events: Develop and execute workshops, class visits, and events supporting persistence and student identity development.
Proactive Care: Partner with campus health and wellness, academic support services, and Berklee Bridge partners to deliver comprehensive care networks.
Mentorship & Systems: Collaborate with student peer mentors and maintain advising records within predictive analytics and student information systems (SIS).
What You'll Bring
Education & Experience: Bachelor’s degree required (Master’s preferred). 1–2 years of higher education experience with a focus on academic advising, student persistence, and learning theories.
Inclusive Advising: Demonstrated commitment to advising diverse student populations, including Black, Latinx, Indigenous, and Asian Pacific Islander students.
Technical Savvy: Ability to learn and leverage modern student information platforms, CRM tools, and predictive analytics software.
Core Competencies: Empathy, active listening skills, adaptability, and an ethic of care required to build authentic relationships with creative students.
Schedule Flexibility: Ability to work occasional evening, weekend, or holiday hours for key campus events and advising initiatives.
Why Choose Berklee?
Empowering Creatives: Guide world-class student artists, performers, and designers as they realize their educational potential.
Career Growth: Participate in a structured departmental career ladder that recognizes and rewards exceptional performance.
Cultural Access: Enjoy nightly access to world-class music, theater, and dance performances across our campus venues.
Total Rewards: Outstanding health and dental coverage, an institutional 403(b) retirement match, tuition assistance, generous PTO, and a paid winter break.
Hiring Range: $60,000 to $63,000; salary dependent on experience and education.
Please visit the Berklee Total Rewards page for a complete listing of benefits.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:Staff