Patient Concierge / Medical Receptionist

Pay rate: $18 - $20 per hour
Are you the kind of person who naturally makes others feel welcome, calm, and taken care of the moment they walk through the door?
Do you thrive in fast-paced environments where organization, communication, and human connection all matter equally?
If you love being the “go-to” person who keeps everything flowing smoothly—and you take pride in delivering an exceptional experience every single time—this role was made for you.
About the Role
As a Patient Concierge, you are the first and most lasting impression of NIVA Health. You set the tone for the entire patient experience.
You’ll serve as the quarterback of the office, guiding patients through their visit, anticipating needs, and ensuring each step of their journey feels seamless, professional, and welcoming. From greeting patients and managing appointments to supporting patient flow and coordinating behind the scenes, you play a critical role in delivering a world-class experience.
You are also a Brand Ambassador for NIVA Health, consistently living our core values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity in every interaction—with patients, teammates, and the community.
What You’ll Be Doing
Daily Operations & Patient Experience
Greet every patient warmly and professionally upon arrival
Offer refreshments and ensure patients feel comfortable and informed
Answer questions, manage intake paperwork, and update patient records accurately
Schedule, confirm, and manage appointments
Handle incoming and outgoing patient calls throughout the day
Clinic Flow & Administration
Support efficient patient flow and provider schedules
Maintain and update the EMR system (check-ins, scanning, payments, chart prep)
Keep the reception area clean, organized, and fully stocked
Assist with lead management, outbound calls, and appointment generation
Participate in daily morning huddles and contribute to workflow planning
Opening & Closing Responsibilities
Prepare schedules and charts for providers
Complete daily checklists and ensure all tasks are executed
Tag leads accurately and prepare for the following day
Perform end-of-day office walkthroughs to ensure everything is properly shut down
You’re a Great Fit If You…
Love helping people and take pride in creating positive experiences
Are highly organized, proactive, and detail-oriented
Communicate clearly and professionally—both verbally and in writing
Stay calm under pressure and solve problems efficiently
Enjoy being part of a collaborative, values-driven team
Requirements
Qualifications
High School Diploma required
Previous medical office or receptionist experience preferred
Strong interpersonal, time management, and organizational skills
Comfortable using computers and systems (Microsoft Office experience required; EMR experience a plus)
Why NIVA Health?
At NIVA Health, we believe healthcare should feel personal, empowering, and thoughtful. Our clinics are built around connection, trust, and excellence—and our Patient Concierges are at the heart of that mission.
If you’re looking for a role where your professionalism, warmth, and attention to detail truly matter, we’d love to meet you.
Apply today and help us create exceptional patient experiences—one visit at a time.

Work arrangement
No