IT Technician

Primary Function of Position:
The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.
Roles and Responsibilities:
Respond to requests for IT assistance directly from corporate and mfg users and escalate the complex issues to Tier II or Tier III support.
Be willing to work flexible hours on occasions when necessary.
Document and maintain processes, best practices, knowledge base and training materials.
Manage or participate in various assigned projects as needed.
Ensure company and departmental goals as defined by management are met completely and on time.
Communicate with management to provide timely reporting of issues, status, and resolutions.
Support Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion.
Ensure high availability, reliability, and optimal performance of technology systems and services
Install software, troubleshoot issues.
Conduct regular inventory counts to ensure accuracy and compliance with processes
Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues.
Skill and Job Requirements:
Highschool degree or equivalent work experience is required
At least 2 years experience supporting a Windows operating system computing environment
Must be available to work a 12-hour night shift
Strong knowledge of Microsoft desktop operating systems.
Working knowledge of Active Directory services and various business applications desiere.
Experience working in a shipping or manufacturing environment is a plus
Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus
Weekend and non-business hours support required as needed
Relevant certifications such as various MCITP, CompTIA and ITIL are desired
Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
Should be flexible and able to complete projects outside normal daily duties as needed
Intermediate English proficiency

Employment type
Full-time

Work arrangement
No