Veterinary Practice Manager

At NewDay Veterinary Care, we believe in delivering high quality medicine along with an exceptional client experience in a compassionate environment. With our innovative, comprehensive pet care experience, patients can experience veterinary care in a less stressful environment. A place where routine exams, diagnostics, vaccinations, and wellness programs are only a splash away from the pool and their best friends.
Located at Pet Paradise, NewDay Veterinary Care provides the highest level of care for our patients, while recognizing the importance of work-life balance and a team-oriented approach to medicine. With over 20 hospitals and growing, NewDay Veterinary Care aims to create a positive culture of engagement, community, partnership, and social relationships to maintain an environment fostering both personal and professional development.
This role is responsibile for managing and supporting two veterinary clinic locations. The Practice Manager will split their time between locations based on operational needs and ensure consistent standards of care and service across both clinics.
ESSENTIAL FUNCTIONS OF OUR VETERINARY PRACTICE MANAGER INCLUDE:
CLIENT EXPERIENCE AND SERVICE EXCELLENCE
Lead by example in delivering professional, efficient, and exceptional client service
Train and coach staff on client education regarding wellness plans, preventative care, pet health needs, wellness services, marketing campaigns, and related offerings
Effectively address and resolve client concerns while maintaining positive relationships and promoting client satisfaction and retention
Support day-to-day clinic operations while balancing administrative responsibilities and ensuring a consistent, high-quality client experience
LEADERSHIP AND ASSOCIATE DEVELOPMENT
Direct, lead, and mentor paraprofessional staff to support their professional growth and deliver outstanding patient care support, client service, and business results
Foster a positive, collaborative, and accountable team culture aligned with company protocols, priorities, and brand standards
Build strong professional relationships with doctors, Pet Paradise associates, veterinary partners, field leadership, and corporate teams
Conduct routine clinic team meetings, share important business updates, encouraging associate feedback, and promoting team engagement
CLINIC OPERATIONS AND WORKFORCE MANAGEMENT
Oversee clinic operations to support consistent performance, wellness plan growth, and client and associate retention
Develop and maintain effective paraprofessional staffing schedules, ensuring proper coverage based on client demand and business needs
Monitor labor costs and productivity while ensuring appropriate staffing levels throughout all operating hours
Ensure associates follow established practice policies, procedures, and operational standards
FINANCIAL PERFORMANCE AND BUSINESS GROWTH
Parter with senior leaders, doctors, and corporate teams to develop annual business plans, budgets, and wellness productivity goals
Monitor financial and operational performance metrics and identify and implement opportunities to improve clinic performance, strengthen client retention, and support overall company growth
Maintain appropriate inventory levels and ensure compliance with company policies and procedures, as well as all applicable local, state, and federal laws and regulations
Manage cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable wellness audit scores.
EXPERIENCE, EDUCATION, AND TRAINING:
Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
Three years of related experience required in healthcare, veterinary medicine, the service industry, or a comparable field
Previous direct supervisory experience, including hiring, coaching, associate development, and performance management
Previous veterinary practice management experience preferred
Veterinary technician certification, licensure, and experience preferred.
Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification preferred
Strong leadership, communication, organizational, financial management, and problem-solving skills
Ability to analyze business metrics, manage competing priorities, and drive operational improvements
Availability to work flexible schedules based on business needs, to include weekends and some holidays
PERKS AND BENEFITS:
Scholarships for Veterinary Technician certifications
Bring your pet to work with complimentary pet day camp
30 days of complimentary pet boarding (non-holiday)
Discounted veterinary care and wellness plans for your pet
On-demand pay with DailyPay
Dog/Cat adoption assistance
Medical, Dental and Vision insurance (full-time status)
Flexible Spending Account (FSA) and Health Savings Account (HSA) plans (full-time status)
Supplemental coverage options
401(k) retirement plan
Paid Time Off (PTO)
Employee Assistance Program (EAP)
Fitness reimbursement
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin