Infrastructure & IT Operations Manager

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BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.
About the job:
Job Summary
We are seeking a highly skilled Infrastructure & IT Operations Manager with extensive hands-on experience in enterprise virtualization, storage, backup and recovery, Windows infrastructure, and data center operations. This individual will serve as a senior technical resource responsible for maintaining, optimizing, and modernizing the Bank's infrastructure while ensuring the availability, security, and performance of mission-critical systems.
The ideal candidate is an experienced infrastructure engineer who can contribute immediately with minimal ramp-up and provide technical leadership and mentoring to other engineers. This is not a traditional network administration role; the primary focus is enterprise infrastructure, virtualization, storage, and backup technologies.
Key Responsibilities
Administer, maintain, and optimize VMware vSphere environments, including ESXi hosts, vCenter, clusters, and enterprise virtualization services.
Manage and support NetApp storage environments, including provisioning, snapshots, replication, capacity planning, and performance optimization.
Administer Veeam Backup & Replication, ensuring successful backups, disaster recovery readiness, and regular recovery validation.
Manage Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, file services, and related core technologies.
Support enterprise server platforms including Dell, HPE, and Cisco UCS.
Monitor and troubleshoot virtualization, storage, server, operating system, and infrastructure performance issues.
Perform infrastructure upgrades, patching, firmware updates, hardware refreshes, and lifecycle management.
Support disaster recovery, business continuity, and infrastructure resiliency initiatives.
Develop and maintain infrastructure documentation, operational procedures, standards, and diagrams.
Collaborate with networking, cybersecurity, application support, vendors, and business stakeholders to resolve complex production issues.
Participate in infrastructure modernization projects involving virtualization, storage, backup, automation, and cloud technologies.
Provide technical leadership and mentoring to junior and mid-level engineers.
Participate in an on-call rotation and act as a senior escalation point for critical production incidents.
Required Qualifications
7+ years of hands-on enterprise infrastructure engineering experience.
Strong experience administering VMware vSphere environments, including ESXi and vCenter.
Hands-on experience supporting NetApp storage platforms.
Experience administering Veeam Backup & Replication in enterprise environments.
Strong Windows Server administration skills, including Active Directory, DNS, DHCP, Group Policy, and PowerShell.
Experience supporting enterprise server hardware (Dell, HPE, Cisco UCS, or equivalent).
Experience with SAN/NAS technologies and enterprise data center operations.
Experience supporting highly available production environments.
Strong analytical and troubleshooting skills across virtualization, storage, backup, and Windows infrastructure.
Excellent communication, documentation, and collaboration skills.
Preferred Qualifications
VMware Certified Professional (VCP)
NetApp Certified Data Administrator (NCDA) or equivalent
Veeam Certified Engineer (VMCE)
Microsoft Windows Server or Azure certifications
Experience with Microsoft Azure and/or AWS
Experience with PowerShell, PowerCLI, or other infrastructure automation tools
Financial services or other regulated industry experience
Technical Skills
Virtualization
VMware vSphere
ESXi
vCenter
High Availability (HA)
DRS
vMotion
VMware Lifecycle Manager
Storage
NetApp ONTAP
SAN/NAS administration
Snapshots
Replication
Capacity planning
Performance tuning
Backup & Disaster Recovery
Veeam Backup & Replication
Backup administration
Disaster recovery
Recovery testing
Business continuity
Microsoft Infrastructure
Windows Server
Active Directory
DNS
DHCP
Group Policy
PowerShell
Enterprise Infrastructure
Dell, HPE, or Cisco UCS servers
Data center operations
Infrastructure monitoring
Performance tuning
Patch management
Security hardening
Change management
Desired Candidate Profile
The ideal candidate is a senior infrastructure en