Shared Services Specialist

Shared Services Specialist
We are looking for a Shared Services Specialist to support the smooth end-to-end flow of operations within our distribution centre in Almelo. In this entry-level professional role, you will combine reporting, operational coordination, stakeholder communication and problem-solving, working independently within an agreed scope and escalating more complex issues to the First Line Manager or Area Manager.
Key responsibilities
Prepare and analyse operational reports and data, monitor performance metrics including On Time In Full and CTD, and provide accurate updates during briefings and meetings.
Support daily release planning across all channels and contribute to the completion of the operational plan.
Manage operational communication and act as a first point of escalation for Shared Services Support, Customer Service and carrier-related issues, investigating root causes and escalating higher-risk matters when required.
Coordinate operational activities including Jobber deals, routing table maintenance, cross-dock connections, sample control and DC Encompass reporting.
Use Salesforce and other operational systems to assess customer and carrier requirements and help balance capacity, service and customer needs.
Create and maintain standard operating procedures, work instructions and operational documentation in line with company policies, legal requirements, and health and safety standards.
Identify and support continuous improvement initiatives that increase efficiency, improve service and reduce costs, including VF waste segregation and control guidelines.
Collaborate with Shared Services, Operations, Logistics, Planning, Purchasing, Customer Service, brands, carriers, customers, drivers and distribution centre leadership.
Skills and requirements
What we are looking for
A structured and accurate approach, with strong analytical and practical problem-solving skills.
Clear communication, sound judgement and the confidence to challenge constructively.
A customer-focused mindset and the ability to balance service expectations with operational priorities.
The ability to prioritise, manage multiple activities and work both independently and collaboratively in a fast-paced environment.
Required
Full business proficiency in English and Dutch, both written and spoken.
Availability to work rotating shifts, weekends and peak periods as required.
Nice to have
Previous experience in administration, logistics, warehousing, customer service or another operational environment involving multiple stakeholders.
Knowledge of Microsoft 365, warehouse management systems, Cognos, Salesforce or comparable reporting and operational tools.
Exposure to project management, continuous improvement, or the creation and maintenance of standard operating procedures.
Hiring Range:
€40,204.80 EUR - €50,256.00 EUR
annually