Boutique Assistant, Harrods (Seasonal FTC)

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
JOB MISSION
As an Ambassador of the Maison, you will be responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participates to daily boutique operations.
MAIN RESPONSIBILITIES
Client Welcoming and Waiting Time Management
Upholds the Cartier image by always maintaining professional demeanour
Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism
Welcomes and greets the client upon arrival in the boutique and/or boutique area.
Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
Provides information and storytelling about the Maison and the boutique
Ensures the client flow is smooth within the boutique
Sales Assistance
Coordinates between Sales Associates and Stock Admin/Cashier/Voituriers, etc.
Gift wrapping and management of the packaging area
Accompanies the clients to the door upon departure
Assists with Care Service duties (bringing pieces, etc.) without handling with payments
Daily Boutique Operations
Ensures the overall boutique environment is impeccable
Respects all group, Maison and boutique policies, procedures and guidelines
Support with stock inventories, price labelling
Participates to the set up and breakdowns at opening and closing of the boutique
Participates to the implementation of Visual Merchandising guidelines
Order boutique facilities (bags, drinks, edition material, office facilities, etc.)
JOB REQUIREMENTS
Experience in client service role (within the luxury industry is preferred)
Excellent communication and interpersonal skills
Ability to take initiatives and be adaptable
Strong team player
Fluent in English (additional languages are a plus)