Behavioral Health Administrative Assistant

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!
Internal Title: Client Service Coordinator
Reports to: Executive Director
Department/Location: Onsite at Cherry Creek Location
FLSA Status: Non-Exempt
Description:
Schedule: This is an onsite position with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. MST at the Cherry Creek Guidelight location. The role will primarily support the Adult PHP/IOP program, with flexibility to provide coverage for the Adolescent CSC program as needed.
Requirements:
Prior administrative experience in a behavioral health setting
Must hold a Bachelor's Degree
Role Summary:
As the Client Service Coordinator, you will play a pivotal role in ensuring that all patients and visitors receive exceptional service and support. You will be the first point of contact at the front desk for individuals seeking mental health treatment, providing them with information, assistance, and guidance as needed.
Role Responsibilities:
Greet patients and visitors with warmth and professionalism upon arrival at the facility.
Manage incoming calls and inquiries, providing accurate information and directing calls to the appropriate staff members.
Schedule appointments for patients and coordinate with clinical staff to ensure smooth transitions between appointments.
Verify patient insurance information and assist with billing inquiries as needed.
Maintain a clean and organized reception area, ensuring that it reflects the welcoming atmosphere of Guidelight Health.
Assist with administrative tasks such as filing paperwork, managing patient records, and updating databases.
Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
Adhere to all company policies and procedures, including confidentiality guidelines and HIPAA regulations.
Required Qualifications:
Bachelors Degree
Prior administrative experience in a behavioral health setting