Entry Level Customer Service Representative

Are you excellent at communicating over the phone and via email? Do you want to have a chance to demonstrate your superior customer service skills? Would you like the flexibility and convenience of working from home?
Nova 401(k) Associates is looking to fill a full-time remote customer service representative (Participant Specialist) position. In this position, you will field phone calls and emails related to retirement plan withdrawal and loan transactions. Although welcome, industry experience is not required, and paid training will be provided.
Candidates will also be required to successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates. For additional information on the Distribution Administrator and Loan Administrator Certificate Program, please visit NIPA’s website at www.nipa.org.
Job Responsibilities:
Responsible for answering the Nova participant services line phone calls and emails
Work directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requests
Establish solid working relationships with all vendors and plan sponsors to ensure open and accurate communication
Provide data entry assistance for Distribution Department
Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
Perform other related duties as required
Qualifications:
Bachelor’s degree required
Bilingual speaking is a plus
Ability to establish priorities, work independently, and proceed with objectives without supervision
Superior organizational and coordination skills
Flexibility, adaptability, and ability to multi-task
Coachable and committed to professional development
Experience in a customer service or call center setting a plus but not required
Compensation and Benefits:
Base Hourly Pay: $21-$25 per hour
Work Location/Hours:
Work from Home
Must work from USA and be authorized to work for any US employer
We will supply all necessary computer equipment
40 hour work week, 8 hours per day, Monday-Friday
We get it. We listen. We communicate.
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