Customer Care Consultant (Part-Time)

MSX International is looking for a part-time Customer Care Consultant to join their Customer Experience team in Brussels.
This role is focused on proactive customer contact and ensuring that customers with ongoing cases feel supported, informed, and listened to throughout their journey. You will act as a key point of contact between the customer, dealer network, and client teams, helping to maintain customer satisfaction even in complex or sensitive situations.
This is an excellent opportunity for someone with a background in customer care, customer experience, automotive aftersales, or case management who enjoys building relationships and making a genuine difference to the customer experience.
Key Responsibilities:
Proactively contact customers who have active Customer Experience cases.
Conduct calls to ensure customers feel heard, informed, and supported.
Provide updates relating to:
Vehicle technical concerns
Parts delivery delays
Repair progress
Other aftersales-related issues
Accurately document customer interactions and agreed next steps.
Coordinate closely with internal stakeholders to support case resolution.
Liaise with teams including:
Warranty
Technical Support
Parts
Customer Care
Product Specialists
Retailers and Dealers
Help identify and coordinate suitable customer solutions, such as courtesy vehicles or mobility support where appropriate.
Maintain excellent case follow-up and customer communication standards.
Working Pattern:
Part-time position: 0.4-0.5 FTE (16-20 hours per week)
Fully office-based role in Brussels
What we can offer:
Part-time role (0.4-0.5 FTE / 16-20 hours per week)
Salary between €1,500 and €2,000 gross per month, depending on experience
Opportunity to work with one of the world's leading automotive brands
Collaborative office environment
Exposure to Customer Care, Warranty, Technical, Parts, and Aftersales teams
Professional development opportunities within the automotive industry
Previous experience in Customer Care, Customer Experience, Customer Service, Case Management, Contact Centre or Aftersales Support.
Fluent Dutch and French (minimum C1 level in both languages).
Excellent verbal and written communication skills.
Strong empathy and active listening skills.
Ability to handle sensitive customer situations professionally and calmly.
Self-motivated, proactive, and able to work independently.
Strong administrative skills and attention to detail.
Comfortable working closely with multiple stakeholders.
Preferred
Experience within the automotive industry.
Experience in dealership aftersales, service advisor, warranty or customer relations roles.
Experience managing customer complaints or escalated cases.
Knowledge of customer case management systems and CRM tools.
Technical Skills
Microsoft Office / Microsoft 365 (Outlook, Excel, Teams, Word)
Customer case management and CRM systems
Telephone and customer support platforms
Data entry and administration

Employment type
Full-time

Work arrangement
No