Fan Engagement Manager

GO BEYOND THE IVY
Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.
Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures
Each brand stands as unique as the teams that drive them. We welcome you to learn more about us.
JOB TITLE: Manager, Fan Engagement
DEPARTMENT: Marketing
REPORTS TO: Assistant Director, Fan Development
ORGANIZATION: Chicago Cubs
LOCATION: Chicago, IL
FLSA STATUS: Exempt
COMPENSATION: $65,000 - $80,000 USD
BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?
OUR STORY
THE CHICAGO CUBS FRANCHISE, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.
HOW YOU’LL CONTRIBUTE:
The Manager, Fan Engagement plays a critical role in expanding the Cubs relationship with specific communities and target audiences. They’ll create and maintain a seasonal promotions calendar that motivates people to participate with the Cubs brand and generates incremental foot traffic and sales. They’ll help develop special ticket bundles, souvenir items, brand collaborations and live cultural celebrations that can be activated throughout the year, with an emphasis on baseball season. They’ll work closely with marketing, ticketing, communications, game presentation, corporate partnerships, operations and community affairs to bring these promotions to life. This role requires a creative mindset, a very collaborative workstyle, and a strong project management discipline.
THE DAY-TO-DAY:
Partner with marketing and ticketing leadership to develop the annual fan engagement calendar, encompassing more than 50 seasonal promotions designed to support strategic audience growth.
Collaborate with the cross-functional Fan Development team to determine how each promotion will achieve various business objectives, serving as the lead project manager for those collective efforts.
Lead strategic vendor selection and manage budgets while ensuring all promotional items produced meet established quality standards and approved specifications.
Manage project timelines for each promotional item, serving as the primary liaison between vendors and internal stakeholders to ensure milestones are achieved.
Develop and execute Theme Games throughout the baseball season, including cultural and heritage celebrations, by selecting vendors and coordinating on-site activations in partnership with the Event Operations team to deliver an engaging fan experience.
Collaborate with the Logistics Senior Supervisor to ensure seamless delivery of all promotional items to Wrigley Field.
Maintain accurate internal documentation related to promotional item allotments, ensuring seamless game day distribution.
Coordinate the public announcement of the promotional calendar, equipping key stakeholders with the information and insights needed to effectively market each activation.
Provide on-site support during assigned promotional days, including evenings, weekends, and holidays as required.
Evaluate promotional performance against established goals and use findings to inform future planning.
Stay current on promotional trends and innovations that could enhance the team’s ROI.
Perform other duties as assigned consistent with the role.
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WHAT YOU’LL BRING:·
Bachelor’s degree and/or strong professional experience in a relevant field
3+ years of relevant experience at a large brand or within an agency environment
Prior experience overseeing large-scale production of physical merchandise
Intermediate knowledge of Adobe Photoshop
Basic understanding of customer segmentation and consumer insights
Track record of successful project management of several large-scale programs at the same time
A mindset of continuous learning, improvement, and innovation
Ability to work a varied, nontraditional schedule that includes evenings, weekends and holidays
Experience working within professional or collegiate sports is not required, but preferred
Ability to frequently lift, push, and slide packages weighing up to 50 lbs
TOTAL REWARDS:
On-site parking
Transit benefits
Paid time off: Personal, Sick, Vacation Time, Office Holidays & Winter Break
Flexible work arrangement
Casual work attire environment
Complimentary Meal & beverage plan
Cubs home game & spring training game ticket allotment
Access to campus wide Wrigley Field events & pre-sales
401K Plan Employee Contribution & Employer Match
Benefit Plans: Medical, Dental, Vision & Life Insurance
Health & Wellness engagement & programming
Variety of associate special events, volunteer opportunities and partnership discounts
Monthly allotment for internal rewards & recognition platform
Tuition Reimbursement
Complimentary access to EV charging stations
Subscription to Marquee Sports Network
* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its related parties are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.
The Chicago Cubs and its related parties embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.
Response Expectations:
Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.
The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.