Procedure Writer Analyst

Help teams do the right things the right way—consistently and clearly. In this role, you will shape how operational knowledge is documented, maintained, and improved through disciplined technical writing and strong partnership. You will support procedure updates, manage change intake, and help drive timely attestations. If you enjoy turning complex inputs into clear, usable guidance, this role offers meaningful impact and collaboration.
As a Technical writer, business process management (Middle Office procedures) in the Middle Office Global Practices team, you will provide technical writing support for middle office procedure documentation, change requests, and the annual attestation process. You will partner with stakeholders and subject matter experts to produce accurate, standardized content aligned to documentation and content standards. You will be based at the Philippines Corporate Center and follow a 5:00 PM to 2:00 AM Manila shift.
Job responsibilities
Manage an intake and workflow process for procedure requests and assign change requests to writers and consultants as appropriate
Write, revise, and standardize procedure documents in partnership with product teams, subject matter experts, and content owners
Validate procedure content for accuracy, clarity, and alignment to documentation standards and style guidance
Coordinate periodic reviews and the annual document attestation process, ensuring completion and audit-ready tracking
Maintain document version control, ensuring content is updated, streamlined, and archived according to the document lifecycle
Partner across teams to support consistent delivery of high-quality documentation and services
Research inquiries related to treasury products and services, client onboarding, deposit account activity, and account maintenance, and recommend solutions
Prioritize incoming inquiries and change requests to ensure visibility, traction, and timely resolution
Communicate status, expectations, and outcomes clearly to stakeholders, escalating risks and blockers when needed
Produce business-as-usual reporting and content uplift metrics to support transparency and continuous improvement
Identify process improvement opportunities and recommend streamlining enhancements to management
Required qualifications, capabilities and skills
At least 3 years of experience in client service, operations, technology, sales support, or portfolio support within a corporate or financial services environment
Demonstrated technical writing experience producing procedure documentation (for example, standard operating procedures and process documents)
Strong critical thinking and problem-solving skills, including the ability to research inquiries and recommend practical solutions
Proven stakeholder management skills, including ability to build trust and communicate effectively across levels
Project management skills, including ability to track work, manage timelines, and escalate delivery risks appropriately
Strong written and verbal English communication skills, with attention to detail and document quality
Working knowledge of document lifecycle practices (versioning, review, approval, attestation, and archiving)
Risk and control mindset, including ability to follow standards and escalation processes consistently
Ability to work onsite in the Philippines Corporate Center on a 5:00 PM to 2:00 AM Manila shift
Preferred qualifications, capabilities and skills
Bachelor’s degree or equivalent education
Experience supporting middle office operations or procedure libraries
Familiarity with treasury products and services and related operational processes
Experience with analytics, reporting, or automation tools (for example, Alteryx, Tableau, and Python)
Experience using content management or documentation platforms (for example, Microsoft SharePoint and Adobe Experience Manager)