Members Relationship Manager

Company Description CosmoWellness provides a comprehensive range of health, fitness, and wellness services, including fitness center development and management, group classes, workshops, and corporate health fairs and seminars. The company supports gymnasiums and fitness studios with business programs, sales training, marketing, branding, and design consultation. CosmoWellness also offers personalized health and fitness training, specialized programs for medical conditions, transformation programs, nutritional counseling, and supplementation guidance. In addition, the organization delivers Pilates, yoga, and various dance classes, supplies new and refurbished fitness equipment, and acts as a broker for gyms, health clubs, and fitness studios.
Role Description The Members Relationship Manager is a full-time, on-site role based in Gurgaon, responsible for building and maintaining strong relationships with members across CosmoWellness facilities and programs. This role involves welcoming and onboarding new members, understanding their fitness and wellness goals, and guiding them toward suitable services, classes, and programs. The manager will handle member queries and concerns, coordinate with trainers and staff to ensure high-quality service delivery, and monitor member satisfaction and retention. Daily tasks include managing membership records, following up on renewals and referrals, supporting promotional activities and events, and providing regular feedback to management to improve member experience.
Qualifications
Strong customer service and client relationship management skills, with the ability to understand and respond to member needs.
Sales and marketing abilities, including experience in promoting services, handling inquiries, and supporting membership growth initiatives.
Excellent communication and interpersonal skills, with confident verbal and written communication in English; knowledge of local languages is an advantage.
Organizational and administrative skills, including accurate record-keeping, basic computer proficiency, and familiarity with CRM or membership management systems.
Background or strong interest in fitness, wellness, or healthcare services, with the ability to discuss programs such as group classes, personalized training, and nutrition counseling.
Problem-solving mindset and conflict resolution skills to address member issues professionally and promptly.
Ability to work on-site in Gurgaon, including flexible hours as required by member schedules and center operations.
Preferred: Prior experience in a gym, health club, wellness center, or hospitality environment; diploma or degree in business, hospitality, sports management, or related field.

Work arrangement
No