Field Service Engineer

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range: €37,900 - €60,720
Placement within the salary range will vary depending on experience, qualifications, geographic location, and internal equity considerations.
Location: Spain – Madrid area (Remote)
Position Objective
Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Spain, Portugal and infrequent in Europe.
Essential Duties & Responsibilities
Customer and Instrument support
Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.
Schedule, Administration and Inventory management
Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support.
Support of sales and field applications team
Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.
Minimum Requirements/Qualifications
Fluent Business Spanish and English
BA, Masters in an engineering / science field or 5 years’ experience in hi-tech sector
A minimum of 5 years’ experience in industrial / scientific sector, preferably in a similar industry
Personal Computer repair skills and strong computer skills set, (Windows and Microsoft products)
Ability to travel as necessary – Travel 90%
Skills required/desired
Strong brand ambassador
Excellent written and verbal communication skills in Spanish and English
Proven customer-oriented skills in technical support and problem solving
Strong organizational and administration skills
Excellent attention to detail, time management and process management
Professional demeanour
Flexible and willing to travel for work-related purposes as necessary
Self-directed and creative
Basic laboratory and GMP skills
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
Why Join Bio-Techne:
We offer competitive wages along with extensive benefits for employees and their families.
We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.