Vice President, Fraud Strategy and Operations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
The Fraud leader at FNBO is a senior leadership position with divisional-wide responsibility related to comprehensive fraud prevention, detection, and resolution operations. This role oversees an organization of 250+ employees across multiple critical functions including strategy, rule writing, investigations, fraud and disputes call center operations, high-risk account management, and product ownership for authorization and fraud detection systems. This position leads 5-6 Director level positions who oversee their respective teams and operational areas to prevent 1st and 3rd party fraud within the various Card portfolios, including Visa and MasterCard consumer credit, debit, small business and commercial card, as well as consumer loan fraud and investigative research. The person will manage a $20MM+ annual budget and significant loss reduction impacts.
About This Role:
Strategic Leadership & Organizational Management
Develop and execute enterprise fraud prevention strategy aligned with business objectives
Present fraud trends, strategies, and performance to executive leadership, enterprise stakeholders, and board committees
Establish fraud risk appetite in collaboration with Executives, Senior Leadership, CRO, CCO, CIO, and Information Security
Lead and develop a team of 5-6 Directors overseeing 250+ employees, fostering a culture of accountability, innovation, and continuous improvement
Drive talent development, succession planning, and organizational design to optimize efficiency and effectiveness
Manage multimillion-dollar departmental operating budget, justify investments, and evaluate ROI on fraud prevention tools and technologies
Track fraud losses and fraud prevention savings to demonstrate value and inform strategic decisions
Fraud Operations & Execution
Rule Writing & Detection Strategy
Oversee development and optimization of sophisticated fraud detection rules, processes, and procedures across portfolios and transactional channels
Ensure detection strategies balance fraud prevention with customer experience
Monitor industry trends and incorporate best practices into detection strategies
Establish governance frameworks for rule management, testing, and performance monitoring
Investigations Management
Provide executive oversight of fraud investigation operations, workflows, and resource allocation
Review complex, high-dollar, or sensitive fraud cases for unsecured consumer loans
Coordinate with Corporate Risk, Legal, Compliance, and Law Enforcement on major cases
Ensure regulatory compliance with dispute resolution timeframes and requirements
Drive process improvements to reduce cycle time, improve accuracy, and enhance investigative outcomes
Fraud & Disputes Call Center Operations
Oversee inbound and outbound call center operations handling fraud alerts, customer disputes, and resolution activities
Set performance standards, service levels, and quality metrics
Implement workforce management strategies to optimize staffing and efficiency
Drive customer satisfaction initiatives while maintaining fraud prevention effectiveness
Third-Party Fraud Management
Develop comprehensive strategies to identify and mitigate third-party fraud (identity theft, account takeover, synthetic identity, card not present)
Establish risk assessment frameworks and early warning indicators
Drive industry collaboration through participation in fraud consortiums and working groups
Track and report on fraud trends, losses, and mitigation effectiveness
Technology & Innovation
Manage complex fraud and disputes detection and case management platforms which include customer authentication and validation, channel intake and dispute processing
Serve as executive product owner for authorization and fraud detection systems
Define long-term system strategy and technology roadmap in partnership with IT leadership
Partner with analytics teams to leverage advanced technologies including machine learning, AI, and predictive modeling
Oversee vendor relationships for fraud technology platforms and manage third-party partnerships
Drive digital transformation initiatives to enhance fraud prevention capabilities and operational scalability
Lead innovation in fraud detection and prevention methodologies to stay ahead of emerging threats
Good understanding of Machine Learning and AI concepts is a plus
The Ideal Candidate for This Role:
Required Experience
10+ years of progressive experience in financial services and fraud management for Credit and Debit Card products.
7+ years in a Leadership role with at least 3+ years management
Proven track record managing large, multi-functional teams
Knowledge in fraud detection technologies, methodologies, and industry trends
Knowledge of authorization systems and fraud platforms
Strong background in regulatory compliance related to fraud and disputes
General Knowledge of card payment networks and their standards
Proficient in data analytics and business intelligence methods
Leadership Competencies
Executive-level strategic planning and execution
Large-scale organizational management and development
Managing through multiple layers of leadership
Executive communication and presentation skills
Budget management for large operational departments
Talent development and succession planning
Change management and organizational transformation
Crisis management and decision-making under pressure
Candidates must possess unrestricted work authorization and not require future sponsorship.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
Compensation and Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/