TA Enablement Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The TA Enablement Manager will support the Talent Acquisition Enablement team by preparing, maintaining, and delivering training content, onboarding materials, process documentation, learning assets, and knowledge management resources.
This role will help ensure Talent Acquisition teams have access to accurate, current, and user-friendly enablement materials and are effectively trained on key TA processes, systems, tools, and ways of working. The contractor will support ongoing maintenance of the TA Playbook, user guides, SOPs, job aids, Visa University learning paths, training videos, onboarding resources, SharePoint content, and knowledge repositories, while also helping facilitate training sessions, office hours, process refreshers, and adoption activities.
This is a hands-on enablement role designed to support both content execution and behavior adoption. The contractor will partner with TA Enablement, TA Operations, regional TA teams, and subject matter experts to prepare content, deliver or support training sessions, reinforce process expectations, and help drive consistent adoption across TA audiences.
The ideal candidate is highly organized, detail-oriented, comfortable facilitating sessions, able to engage stakeholders, and skilled at translating complex process information into clear training, documentation, and practical adoption support.
Key Responsibilities
Prepare, maintain, and update TA enablement content, including user guides, SOPs, job aids, process documents, FAQs, quick-reference guides, facilitator guides, and TA Playbook materials.
Deliver or support live and virtual training sessions, office hours, process refreshers, onboarding sessions, and enablement events for Talent Acquisition audiences.
Create session materials, facilitator notes, speaker notes, training decks, participant guides, pre-work, follow-up resources, and reinforcement communications.
Support ongoing updates to onboarding content and learning paths for new TA joiners, including recruiters, coordinators, sourcers, and other TA roles.
Assist with Visa University content maintenance, including organizing, updating, uploading, tracking, and supporting adoption of learning assets.
Refresh and maintain training decks, process walkthroughs, demo videos, and other learning materials as systems and processes change.
Support video content maintenance, including recording basic demos, updating walkthroughs, managing video versions, and archiving outdated materials.
Maintain SharePoint sites, knowledge repositories, document libraries, content trackers, version-control logs, and change documentation.
Meet regularly with key stakeholders and subject matter experts across TA Enablement, TA Operations, HRIS, regional TA teams, and process owners to validate needs, confirm content accuracy, and align on rollout plans.
Partner with stakeholders to understand process changes, translate them into training and communication materials, and support consistent adoption across TA teams.
Help drive behavior change by reinforcing standard processes, tool usage, documentation expectations, and new ways of working.
Track content update requests and enablement activities from intake through completion, ensuring timelines, dependencies, stakeholder inputs, and follow-ups are managed effectively.
Identify outdated, duplicate, or inconsistent content and recommend updates, consolidation, or retirement.
Support basic reporting on training attendance, content updates, onboarding completion, learning asset status, feedback themes, and adoption indicators.
Use AI tools where appropriate to support documentation drafts, content refreshes, training summaries, job aids, FAQs, learning scripts, reinforcement messages, and knowledge management updates.
Basic Qualifications
3 or more years of relevant work experience in Talent Acquisition Enablement, HR Enablement, Learning Operations, Training Delivery, HR Operations, Training Coordination, Knowledge Management, or a related field.
Experience preparing and maintaining training documentation, SOPs, user guides, job aids, playbooks, knowledge articles, or process documentation.
Experience delivering or supporting live, virtual, or blended training sessions, onboarding programs, office hours, or process refreshers.
Strong written and verbal communication skills, with the ability to translate process information into clear, learner-friendly content and facilitate discussions with stakeholders.
Preferred Qualifications
Experience supporting Talent Acquisition, Recruiting Operations, HR systems, or enterprise HR process training.
Experience facilitating training sessions, onboarding sessions, workshops, office hours, or adoption-focused enablement activities.
Experience working with learning management systems or enterprise learning platforms, including Visa University or similar tools.
Experience maintaining SharePoint sites, knowledge libraries, content repositories, training inventories, or document version-control systems.
Experience creating or refreshing learner-facing materials such as training decks, facilitator guides, speaker notes, quick-reference guides, FAQs, job aids, and process walkthroughs.
Experience recording or editing basic training videos, demos, or system walkthroughs.
Familiarity with tools such as PowerPoint, SharePoint, Teams, Microsoft Stream, Camtasia, Articulate, Rise 360, Synthesia, or similar learning/content tools.
Experience using AI tools to assist with documentation, content summaries, job aid creation, training scripts, FAQs, reinforcement messaging, or knowledge management.
Ability to partner with stakeholders and subject matter experts to identify enablement needs, validate content, and support rollout plans.
Ability to drive process adoption and reinforce behavior change through training, communications, office hours, and follow-up resources.
Experience supporting Workday, ATS, or HR technology training materials.
Ability to work independently in a fast-paced, highly matrixed environment with limited oversight.
Key Capabilities
Training facilitation and session support.
Strong documentation and content management skills.
Stakeholder partnership and SME engagement.
Ability to drive adoption of processes, tools, and behaviors.
High attention to detail and version-control discipline.
Strong written and verbal communication.
Ability to organize large volumes of training and process content.
Comfort working with global stakeholders and regional audiences.
Practical use of AI tools to improve content quality, speed, and consistency.
Strong ownership, follow-through, and ability to operate independently.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Work arrangement
Hybrid