Systems Engineer II

About Cell Tech Inc.
Cell Tech Inc. is a US-based technology services company specializing in IT device lifecycle management, repair, deployment, and support services for K–12 school districts across the United States. Our services include device repairs, technology deployments, asset management, inventory management, warehousing, and logistics.
We are committed to delivering reliable technology solutions while continuously improving our internal systems, operational efficiency, and employee experience.
Job Summary
We are seeking an experienced and technically skilled Systems Administrator – Endpoint & IT Infrastructure to join our growing IT team.
This is a hands-on technical role responsible for managing company endpoints, identity and access systems, network infrastructure, IT assets, and day-to-day technical support across our US operations.
The ideal candidate will have strong experience with Microsoft Intune, Microsoft Entra ID, Google Chrome Enterprise, Fortinet FortiGate, and PowerShell, along with a solid understanding of endpoint security, networking, and IT infrastructure management.
The selected candidate will work closely with our Systems Administrator and Deployment Services Manager to maintain, troubleshoot, and continuously improve the company's IT environment.
Although this is a fully remote position based in India, the role involves coordinating with on-site technicians at our US facilities to resolve hardware and infrastructure issues.
We are looking for someone who can take ownership of assigned systems, identify opportunities for improvement, implement effective solutions, and contribute to building a secure, scalable, and well-documented IT environment.
Key Responsibilities
1. Endpoint Management & Device Administration
Manage and administer Microsoft Intune, including Windows Autopilot, device enrollment, configuration profiles, compliance policies, application deployment, and Windows update management.
Administer Chrome Enterprise through the Google Admin console, including ChromeOS device policies and Chrome browser management.
Configure, deploy, monitor, and maintain company-managed Windows, ChromeOS, macOS, and Linux endpoints.
Ensure all company devices meet established security, compliance, and performance standards.
Manage device provisioning, configuration, reassignment, and decommissioning throughout the employee lifecycle.
Conduct regular endpoint audits to identify unmanaged devices, security vulnerabilities, and compliance gaps.
Troubleshoot device enrollment, application deployment, system performance, and endpoint configuration issues.
Test new configurations and system changes in a designated lab environment before production deployment.
Continuously improve endpoint performance, security, standardization, and the overall employee experience.
2. Identity & Access Management
Administer Microsoft Entra ID, including user accounts, security groups, licensing, permissions, and Conditional Access policies.
Manage employee onboarding, internal transfers, and offboarding from an IT perspective.
Provision, modify, and revoke user access across company applications and systems.
Maintain appropriate access controls based on employee roles and business requirements.
Conduct periodic access reviews to identify inactive accounts, unnecessary permissions, and potential security risks.
Support administration of business applications and physical access systems, including Kisi.
Troubleshoot authentication, account lockouts, permission issues, and access-related incidents.
3. Network & Firewall Administration
Administer and maintain Fortinet FortiGate firewalls, including firewall policies, security configurations, and VPN connectivity.
Configure and troubleshoot SSL VPN, IPsec VPN, and FortiClient.
Manage and support UniFi wireless networking across company locations.
Troubleshoot LAN, Wi-Fi, VLAN, DHCP, DNS, routing, and general network connectivity issues.
Monitor network availability, firewall performance, and overall infrastructure health.
Coordinate with on-site technicians to diagnose and resolve network and hardware-related issues remotely.
Perform routine network maintenance and recommend improvements to network security and reliability.
4. IT Support & Troubleshooting
Serve as the primary point of contact for employee IT support requests across company locations.
Provide Level 1 and Level 2 technical support for hardware, software, connectivity, account access, and endpoint management issues.
Diagnose and resolve technical problems involving Windows, ChromeOS, Microsoft 365, Google Workspace, and business applications.
Troubleshoot device enrollment failures, application installation issues, VPN connectivity, and system performance problems.
Work with on-site technicians through video calls to perform physical troubleshooting and equipment maintenance.
Escalate complex technical issues to the Systems Administrator or Deployment Services Manager with clear troubleshooting findings and supporting documentation.
Ensure timely resolution of IT requests while minimizing disruptions to business operations.
5. IT Asset Management & Hardware Lifecycle
Maintain accurate IT asset records, including device assignments, inventory, specifications, and lifecycle status.
Ensure newly purchased hardware is properly recorded, labeled, configured, and assigned before deployment.
Conduct periodic remote asset audits across company facilities.
Identify aging, damaged, or end-of-life hardware and recommend appropriate actions.
Coordinate hardware repairs, replacements, upgrades, and disposal based on business needs.
Support secure device decommissioning, data sanitization, and IT Asset Disposition (ITAD) processes.
Work with operations teams to prioritize cost-effective repairs over unnecessary replacements.
Coordinate IT hardware purchases in accordance with company requirements and approval procedures.
6. Automation, Documentation & Process Improvement
Develop and maintain PowerShell scripts for IT administration, automation, reporting, and routine maintenance.
Create and maintain technical documentation for endpoint management, identity administration, networking, and IT support processes.
Document employee onboarding, role changes, offboarding, and IT access management procedures.
Develop standard operating procedures (SOPs), troubleshooting guides, and employee self-service documentation.
Identify opportunities to automate repetitive IT tasks and improve operational efficiency.
Review existing IT configurations and recommend improvements to security, performance, and usability.
Assist in evaluating software licenses, IT vendors, and infrastructure solutions to optimize costs.
Required Qualifications & Skills

Employment type
Full-Time

Work arrangement
Yes