Director, Qualified Success Architecture

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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As Director of Qualified Success Architecture, you will build and lead the team that turns our platform into pipeline for the world's best revenue teams. Your team owns the implementation, the adoption, and the technical credibility of Qualified in the rooms where it matters most.
You will be a trusted partner and carry the Qualified flag at Salesforce. A thought partner on strategy. A truth-teller on what customers really need. A force multiplier across Product, Sales, Marketing, and Partnerships. You will be fluent in its architecture, its culture, and its leaders, and you will earn a seat at the table with all three.
This is not a management seat. It's a builder's seat. You will define what a world-class Success Architect looks like in the era of conversational marketing and AI agents, then go find, grow, and keep the people who fit that definition.
What You Will Be Doing:
Hire, onboard, and develop a bench of elite Success Architects. Raise the bar with every hire.
Coach for growth. Build clear career paths, and retain top performers by giving them stretch work, visibility, and a reason to stay.
Set the culture: curious, accountable, customer-obsessed, and fun to work with.
Make the Qualified brand magnetic to the best architects in the market.
Execute the Qualified Implementation Framework. Evolve it. Scale it. Make it the gold standard.
Guide the most strategic customers through architecture, data model, and rollout with the Enterprise Architects who run their stack.
Help develop and run executive-level Quarterly Business Reviews that tie Qualified to customer revenue goals.
Drive adoption, health, and renewal. Know every at-risk account before it knows itself.
Turn successful customers into advocates through case studies, testimonials, and speaking moments, working hand in hand with Marketing.
Advise on customer strategy, team design, capacity, and investment.
Bring the executive view of customer health, renewal risk, and expansion opportunity.
Build and sustain executive relationships across Salesforce and our customers.
Co-plan with Salesforce teams on joint customers, joint pipeline, and joint wins.
Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap
Qualifications:
10+ years of Mid Market/Enterprise software experience, including 3+ years leading technical teams
Bachelors Degree required
A track record of hiring, developing, and retaining top talent.
Excellent interpersonal, communication, persuasion, presentation and writing skills
You command a room, from a customer's CMO to a Salesforce executive.
Deep working knowledge of Salesforce CRM
Working knowledge of marketing automation systems
Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
Must be willing to work in a fast-paced startup environment with multiple roles
You possess a bachelor's degree
Passion for making customers successful with software solutions
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual