M&A Digital Channel Business Analyst

Location: Hybrid 4 days in office within M&T/Wilmington Trust footprint. Will consider remote if based out of footprint.
Overview:
Wilmington Trust’s Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The program aims to grow revenue through new and transformed digital-first trust and agency service products, transition from a product-centric to a client-centric operating model, expand from market-specific to global solutions, and materially lower the cost to serve.
In alignment with our business strategy, we are seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions (M&A) deal administration capabilities, with responsibility for supporting the associated IS suite of tools.
The successful candidate will have the opportunity to help shape IS’s M&A capabilities and contribute to one of the largest and fastest growing business segments in the division. They will support product vision and roadmap execution, maintain backlog hygiene, document requirements, and measure enhancement outcomes across both client and employee-facing solutions.
Success requires a business analyst who thrives in complexity, executes structured discovery, has strong attention to detail, can produce clear and comprehensive deliverables, and can work in a collaborative manner toward defined outcomes.
Primary Responsibilities:
Support Digital Product Development and Experience Delivery
Elicit and document product requirements from key stakeholders
Document existing business processes via interviews and observation
Document screen flows and user journeys
Support review of wireframes, prototypes, and proposed screen flows
Translate user experience feedback into updated requirements
Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors and operational efficiency measures
Support User Acceptance Testing (UAT)
Facilitate issue triage
Document feature traceability from requirements through test scripts and delivered functionality
Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs
Document user stories and acceptance criteria
Document data/interface requirements
Develop thorough functional test scripts for new features and feature enhancements
Client-Centric Mindset
Advocate for end users by supporting solution validation and gathering feedback to ensure our products meet client and business needs
Demonstrate a risk and compliance mindset
Identify risk, control, compliance, and operational considerations during discovery and requirements definition
Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls
Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management
Education and Experience Required:
Combined minimum of 5 years' higher education and/or business, technology, or a related field experience
Business analyst experience supporting digital products, platforms, or technology-enabled business processes
Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis
Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders
Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation
Ability to work effectively in ambiguous, fast-paced, or evolving environments
Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments
Education and Experience Preferred:
Bachelor’s degree or equivalent experience in business, technology, or a related field
Experience supporting UI/UX discovery, screen flows, requirements, and delivery
Experience with digital experience user measurement and metrics
Experience with business process modeling tools (e.g., Lucidchart, Visio)
Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls
Knowledge or experience specific to M&A
Familiarity with Agile delivery and tools like Jira or Confluence
Certifications or coursework in business analysis, Agile, or similar
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $78,700.00 - $131,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:Wilmington, Delaware, United States of America