Collections Manager

Company Description Fusion Finance Ltd is a purpose-driven financial services organization focused on empowering underserved clients across rural and semi-urban India. The company combines a strong social vision with a sustainable business model to promote financial literacy and self-reliance at the grassroots level. Fusion offers inclusive financial products, including income-generating microfinance loans and MSME business loans, tailored to real-life needs. The organization emphasizes trust, impact, and dignity, aiming to help customers achieve long-term independence. Team members join a movement for change that is committed to building a brighter financial future for communities at the last mile.
Role Description The Collections Manager is a full-time, on-site role based in Darbhanga, responsible for overseeing the end-to-end collections process for assigned portfolios. This role includes monitoring overdue accounts, setting collection targets, and implementing strategies to improve recovery rates while maintaining a respectful, customer-centric approach. The Collections Manager will supervise and guide collections officers, review daily reports, conduct field visits when required, and ensure adherence to regulatory and internal compliance standards. The role also involves analyzing collection trends, preparing performance dashboards, coordinating with branch and operations teams, and recommending process improvements to reduce delinquencies. The Collections Manager will handle escalated cases, manage negotiations and settlements in line with company policy, and support training initiatives to strengthen collections practices.
Qualifications
Candidates should possess strong collections and credit control skills, including experience in managing delinquent portfolios and recovery strategies.
Candidates should possess skills in data analysis and reporting, such as interpreting MIS reports, monitoring key collection metrics, and preparing performance summaries.
Candidates should possess customer relationship and negotiation skills, with the ability to communicate clearly, resolve conflicts, and conduct field interactions professionally.
Candidates should possess team leadership and coordination skills, including supervising staff, setting objectives, and collaborating with branch, operations, and risk teams.
Candidates should possess knowledge of lending practices and regulatory compliance, ideally within microfinance, MSME lending, or broader financial services.
Relevant qualifications include a bachelor’s degree in finance, business, economics, or a related field; an MBA or equivalent postgraduate degree is an advantage.
Beneficial experience includes prior work in collections or portfolio management, familiarity with rural and semi-urban markets, and proficiency with basic office and MIS tools.
Candidates should be able to work on-site in Darbhanga, demonstrate integrity and empathy, and be willing to travel locally for field visits as needed.

Work arrangement
No