Tour Manager

Company Description 9315523152 Delhi phone no. is a locally based travel services provider operating in and around Delhi, India. The company focuses on organizing and managing tours, ensuring smooth travel experiences for individuals and groups. It is committed to reliable service, clear communication, and efficient coordination with clients and vendors. Team members work closely with travelers to design itineraries that are safe, enjoyable, and cost-effective. The organization values professionalism, punctuality, and customer satisfaction in all aspects of its tour operations.
Role Description This is a full-time, on-site Tour Manager role based in Delhi, India. The Tour Manager is responsible for planning and coordinating tour itineraries, including transportation, accommodation, and scheduled activities. Daily tasks include liaising with vendors and partners, confirming bookings, managing tour logistics, and handling any issues that arise during trips. The role involves accompanying groups when required, providing guidance and information, ensuring safety, and maintaining a high standard of customer service. The Tour Manager will also manage budgets, track expenses, maintain accurate records, and provide post-tour feedback and reports to management.
Qualifications
Strong tour planning and coordination skills, including itinerary design and logistical scheduling.
Excellent customer service abilities, with a focus on clear communication, problem-solving, and client satisfaction.
Solid organizational and time management skills, with attention to detail in documentation and record keeping.
Ability to work on-site, manage groups during travel, and adapt to changing situations calmly and efficiently.
Good knowledge of Delhi and surrounding regions, including key tourist destinations, transportation options, and local regulations.
Proficiency in basic computer applications and mobile communication tools for booking, tracking, and reporting.
Fluency in English and Hindi; additional languages are an advantage.
Prior experience in travel, tourism, hospitality, or related fields is preferred but not mandatory.
Relevant certification or diploma in tourism, hospitality management, or a related discipline is beneficial.

Work arrangement
No