VFS & DHA Submission and Collection Partner

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
The VFS & DHA Submission and Collection Partner position is responsible for managing in-person submissions, collections, and follow-ups with the Department of Home Affairs (DHA), VFS Global, Embassies, and other relevant authorities. The role requires a highly organized and detail-oriented individual who can confidently engage with clients, represent the company in professional environments, and ensure that all documentation is handled with accuracy, confidentiality, and care. Acting as a vital link between clients, consultants, and government entities, the successful candidate contributes directly to service excellence and client satisfaction.
As our VFS & DHA Submission and Collection Partner you will be required to:
Accompanying clients to appointments at Home Affairs, Embassies, VFS or other submission centers in Cape Town
Submission of applications on behalf of clients to Home Affairs, Embassies, VFS or other submission centers in Cape Town
Collection of application outcomes with or on behalf of clients from Home Affairs, Embassies, VFS or other submission centers in Cape Town
Occasional collection or delivery of passports or documents to / from clients’ office or residential address.
If required, attending at Home Affairs, Embassies, VFS, other submission centers or government agencies for follow ups on applications.
Friendly and professional communication with clients throughout these processes.
Maintaining a close liaison with the immigration consultant responsible for the application.
Tracking of pending visa applications and communicating updates to the client as per agreement
Sending out client surveys and tracking results
To apply for this role, you should possess the following skills, experience and qualifications:
Previous experience in immigration services, visa processing, client services, or an administrative/logistics role (advantageous)
Practical familiarity with DHA, VFS Global, and Embassy procedures in Cape Town is strongly preferred
Proven ability to manage in-person client interactions in professional and sometimes high-pressure environments
Strong organizational skills with the ability to track multiple applications and maintain accurate records
Experience in managing document handling, including secure collection and delivery of passports and sensitive information
Ability to conduct follow-ups with government authorities and navigate administrative processes effectively
Excellent verbal and written communication skills, with the ability to engage professionally with clients and stakeholders
Demonstrated ability to provide consistent client updates and manage expectations regarding timelines
Proficiency in Microsoft Office (particularly Outlook and Excel for tracking and reporting)
Ability to work independently, take initiative, and remain reliable in a role requiring external travel and minimal supervision
Willingness and ability to travel within Cape Town as required
This role is an in-office position based at our Cape Town , South Africa offices
In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.
If you feel that you meet our requirements, we look forward to hearing from you asap!