Assistant Manager, Client Service Operations

We are seeking an organized, analytical, and detail-oriented Assistant Manager to support the Client Service organization through operational reporting, business analytics, project coordination, cross-functional communication, and office administration.
In this role, you will act as a key support partner to the Client Service Director, helping ensure operational priorities are effectively tracked, communicated, and executed while maintaining a productive and organized workplace environment.
You will play an important support role in enabling team success through business insights, process coordination, project execution, and administrative support functions that drive efficiency across the Client Service Center.
KEY RESPONSIBILITIES
Business Reporting & Analytics
-Assist in preparing and maintaining daily, weekly, monthly, quarterly, and annual business reporting.
-Support the development of KPI scorecards, dashboards, and presentation materials.
-Analyze operational performance trends and assist in providing actionable insights and recommendations.
-Support forecasting, workforce planning analysis, and capacity tracking activities.
-Ensure accuracy and consistency of business reporting across channels and functions.
Project Management & Business Operations
-Coordinate and track cross-functional initiatives, helping ensure timely completion of deliverables and action items.
-Maintain project plans, status updates, risk logs, and operational workstreams.
-Support the implementation of new tools, processes, and business initiatives through operational readiness planning.
-Partner with internal stakeholders to identify and support continuous improvement opportunities and operational efficiencies.
-Track progress against key business priorities and flag potential risks or delays to leadership.
Cross-Functional Coordination & Communication
-Serve as an operational point of contact between Client Service and internal business partners including Retail, Finance, HR, Web Operations, Beauty Tech, CRM, Distribution Center, and Central teams.
-Facilitate follow-up and tracking for operational action plans.
-Maintain operational documentation, process maps, standard operating procedures, and administrative materials.
-Support audit requests, compliance activities, and operational reviews.
-Coordinate meetings, business reviews, and leadership presentation logistics.
Office Operations & Employee Experience
-Manage office supply ordering, pantry inventory, and workplace organization.
-Coordinate facilities requests, vendor relationships, and office maintenance needs.
-Support expense management, invoice processing, purchase requests, and budget tracking.
-Assist in planning and coordinating events, activities, onboarding logistics, and employee engagement initiatives.
-Assist with administrative support activities that contribute to an efficient and positive workplace environment.
Continuous Improvement & Organizational Support
-Identify opportunities to improve operational processes, reporting efficiency, and business workflows.
-Support change management efforts related to new programs, technologies, and organizational initiatives.
-Provide ad hoc analysis, project support, and operational recommendations to leadership as needed.
-Support the successful execution of team and business initiatives across the Client Service organization.
-2–4 years of experience in operations, business management, project management, analytics, or a related field.
-Strong analytical skills with the ability to interpret data and provide meaningful business insights.
-Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
-Proven ability to manage multiple projects and priorities simultaneously.
-Strong organizational, communication, and stakeholder coordination skills.
-Experience supporting the preparation of executive-level presentations and business reviews.
-Ability to work effectively across functions and build strong working relationships.
-Strong attention to detail and commitment to operational excellence.
-Experience in luxury retail, client service, e-commerce, or consumer goods environments preferred.
-Demonstrated ability to operate independently while supporting broader team and business objectives.

Employment type
Full-time

Work arrangement
No