Experienced Spanish Medical Interpreter

Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates multilingual customer service operations, supporting languages such as English, Spanish, French, Portuguese, German, Mandarin, and many others. Grupo Noa International currently manages customer service calls in more than 29 countries, focusing on inbound customer service, outbound lead generation, and upselling. Team members work with diverse clients and customer bases, providing high-quality support across multiple markets and channels.
Role Description This full-time remote role is for a Spanish Medical Interpreter (OPI) who will provide over-the-phone interpretation between Spanish and English speakers in medical settings. Daily responsibilities include accurately conveying medical information between patients and healthcare professionals, ensuring confidentiality, and maintaining neutrality. The interpreter will listen carefully to each party, interpret spoken language in real time, and use appropriate medical terminology to support clear understanding. The role also involves following client protocols, documenting call details when required, and collaborating with call center supervisors and quality assurance teams to maintain service standards.
Qualifications
Candidates should possess strong Medical Interpretation and Medical Terminology skills for accurate communication in clinical and healthcare contexts.
Candidates should possess solid Interpreting and Simultaneous Interpretation skills to manage real-time, high-pressure conversations over the phone.
Candidates should possess proficient Translation skills to handle written or brief text-based medical content when needed.
Fluency in Spanish and English, with excellent listening and speaking skills in both languages.
Prior experience as a medical interpreter, healthcare call center agent, or in a similar role is highly beneficial.
Familiarity with patient confidentiality standards and ethical guidelines, including HIPAA or equivalent regulations.
Reliable high-speed internet connection, a quiet workspace, and comfort working in a remote, technology-enabled environment.
Relevant certifications in medical interpreting or language services are a plus.

Work arrangement
Yes