Operations Manager

Average Percent of Time
30
%
Observes staff performance, conducts various evaluations such as room inspections, and coordinates action plans for all areas found deficient. Tracks progress and follow up to ensure all areas meet or exceed established standards. Oversees the Brand Standards audit and follows up with all relevant areas to ensure compliance.
20
%
Implements and manages hotel’s daily quality process including goal communication, staff member empowerment, compliance with Hilton Brand Standards, service recovery, and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements, and coaches accordingly. Ensures efficient communication to all operations team members.
20
%
Coaches, motivates and develops all managers and team members. Coaches and counsels managers on profitability assessment and staffing procedures.
10
%
Manages and reviews daily, weekly and monthly department budgets and costs.
10
%
Organizes, conducts, and/or participates in scheduled meetings held throughout the hotel. Coordinates efforts to provide follow up on action items established at each meeting.
5
%
Coordinates major capital projects and property improvement plan (PIP) involving various departments and provides guidance until project completion. Implements processes in a timely fashion and follows up with appropriate parties to ensure deadlines are met.
5
%
Analyzes monthly statement of operations and prepares written comments regarding the monthly statement of operations for the General manager’s review.
EDUCATION
BSc or its equivalent.

Work arrangement
No