Ticket Office Manager, Main Lodge, Winter 26-27

Seasonal
At Mammoth Mountain, you will live the dream!
Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.
Benefits and perks of your adventure here:
Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
Free skiing at all Alterra Resorts
Ski/snowboarding lessons discounts
Equipment Rental discount
Friends and Family vouchers
Retail & Food discount
401k with company match
*Offers of employment may be contingent upon successful completion of a background check
A little about the position:
Assist in managing daily operation of the Main Lodge Ticket Office, including Guest Experience trail for daily and season pass fulfillment, group reservations, sport school and the handing of Guest Service issue that may arises.
This includes the guest recovery for multiple Business Units either directly or indirectly working with other Business Units managers in solving guest complaints. Also includes assisting in management of staff, job sharing, daily reconciliation and balancing, and assisting Cashiers in resolving guest issues.
Job Requirements:
Guest Experience Supervision required
Extensive computer knowledge and ability to work with multiple sales platforms (knowledge of Sirius is an advantage, Microsoft operating system and moderate computer knowledge is highly desired.)
Knowledge of Mammoth products, services, and pricing preferred
Must be a skilled Supervisor of people and resources
Must be a skilled trainer of people
Must have excellent verbal communication skills
Must be a good problem solver and have strong conflict resolution skills
Strong organizational skills and ability to multitask and prioritize
The ability to understand and react to the dynamic nature and needs of this business
Availability to work Weekends and Holidays throughout the operating season
High School Degree or comparable degree preferred
Hourly pay rate: $24.84 to $27.04
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Mammoth Mountain is an equal opportunity employer.