Escrow Assistant

Company Summary"First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Specialized Business helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Specialized Business Functions, services Direct, Agency customers and Third-Party affiliates in the areas of Escrow, Settlement, Closing, Funding and Title Services.
Job Summary
Escrow Assistant provide support to the NCS Office by assisting with escrow related processes and specific office
language, while adhering to standard operating procedures and company policies.
Job Description/Essential Functions
The National Escrow Assistant Team (NEAT) is comprised of elite team members of GOST Specialized
Services. After completion of training, the following are processes in which the Escrow Assistant will be
able to perform at the time of assignment to an office:
CORE PROCESSES:
▪ OPEN ORDER PROCESS
▪ PSA: DATA ENTRY
▪ PSA: TIMELINE
▪ LEAPFROG
▪ DOCUMENT UPLOAD
▪ FEE ENTRY (MISC DISBURSEMENTS)
▪ SETTLEMENT STATEMENT – FEE ENTRY
▪ WIRE VERIFICATION (DOMESTIC)
▪ WIRE SET UP (DOMESTIC AND INTERNATIONAL)
▪ FEDEX LABEL
NEXT LEVEL PROCESSES
(available training prior to or after deployment to an office)
▪ RECEIPT INCOMING WIRES
▪ IBA PROCESS
▪ TASKING CHECK CUTTING REQUESTS
▪ TASKING PAYOFF REQUESTS
▪ INVOICING
▪ 1099-S PROCESS
▪ DQM ERRORS REMEDIATION
▪ SIMPLIFILE E-RECORDING
▪ RECORDING RECONCILIATION
▪ TRIAL BALANCE AUDIT AND REMEDIATION PROCESS
Knowledge and Skills/Technology Used
• Strong customer service
• Attention to detail
• Critical thinking
• Problem solving skills
• Excellent verbal and written communication
• Ability to organize and prioritize submitter requests
• Knowledge and experience with FAST/ClarityFirst applications
• Knowledge and experience with Microsoft Office and Teams
Education/Experience
• High School diploma or equivalent
• College or University studies is a plus
• Banking and/or accounting experience is a plus
• Prior experience in the Title and/or Escrow industry preferred but not required.
FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.