Contact Center Supervisor

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.
The Contact Center Supervisor will oversee and assist contact center employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This position involves monitoring performance metrics, coaching team members, and implementing best practices to enhance service delivery.
Requirements
High school diploma or equivalent; Bachelor's degree in a related field preferred
Minimum of 2 years experience in a contact center services role
At least 1 year of supervisory or team leader experience
Fluency in at least two languages (including English) required
Strong leadership and motivational skills
Excellent communication and interpersonal skills
Knowledge of interpretation services and relevant industry standards preferred
Ability to manage escalated issues with professionalism
Proficiency in Microsoft Office Suite and experience with contact center software
Benefits
All legal benefits
Medical Insurance (Gastos Medicos Mayores)
Life Insurance
Savings fund
Paid Training

Work arrangement
No