Senior Surveyor

About the role
A Property Management specialist to join the Welcome Office team who are responsible for the delivery of an enhanced property management service to occupiers on a portfolio of premium multi-let London offices.
Welcome works on a simple principle: fewer buildings, more of us. You’ll manage fewer buildings than the industry norm, giving you time to know your buildings, clients and occupiers properly
The role will require regular and direct communication with institutional fund management clients and the supervision of a number of other property managers, graduates and on-site staff.
You will work closely with the Property Accounts team to ensure that all financial information is reported accurately.
Day to day you'll
Join the Welcome team in Birmingham, delivering Workman’s enhanced property management service to clients and occupiers across a portfolio of multi-let offices.
Be the main point of contact for clients and their occupiers, building close, long-term relationships with both
Deliver Welcome’s service standards at every stage of the occupier journey, from pre-lease and fit-out through move-in, day-to-day occupation and exit
Work with Welcome’s CX and on-site teams to plan and elevate the occupier experience, and act on occupier feedback and satisfaction data
Prepare formal monthly and ad hoc client reports, covering property performance, occupier feedback and recommendations
Prepare and manage service charge budgets and expenditure, working with the Property Accounts team so all financial information is reported accurately
Make sure rent and other income is administered and recorded correctly, and manage occupier arrears
Make sure occupiers meet their lease obligations, and handle applications for consent to assign, sublet and alter
Oversee the provision of common services, working with building managers, FM and contractors
Carry out or arrange regular property inspections
Line manage and develop property managers, graduates and on-site staff, and support graduates and apprentices working towards their APC
What we expect from you
MRICS preferred, or equivalent experience in commercial property management at a similar level
Solid experience managing multi-let commercial property, ideally offices
Strong service charge knowledge, including budgets, reconciliations and the RICS professional statement on service charges in commercial property
Experience line managing or mentoring others, ideally including APC candidates
A confident, professional communicator who earns credibility with clients and trust with occupiers
Proactive, practical and positive, with sound judgement and a hands-on approach
Commercially aware, with an eye for opportunities to add value for clients
Well organised, able to run a busy office assets and meet reporting deadlines
Confident with property management systems and Excel
Knowledge of the Birmingham and Midlands office market would be an advantage
Why Workman
Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
Core working hours to allow for added flexibility and helps ease your commute to the office.
Study support
Discretionary annual bonus and salary reviews.
Healthcare, life insurance & wellness programme.
Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
Social events throughout the year including a firm wide Christmas party!
Generous referral bonus.
Benefits
Private Healthcare Plan
Pension Plans
Life Assurance

Work arrangement
No