Spa Manager on Duty - San Mateo

We are looking for an energetic, creative, and enthusiastic Spa Manager on Duty to join the Equinox team! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.
The Spa Manager on Duty is responsible to help ensure a memorable experience for our Spa guests. This includes greeting guests as they enter the facilities, orientating guests to the spa facilities, and providing personal guest service. The MOD role is a learning role, wherein we are educating and preparing you for the Spa Coordinator role:
Under the direction of Manager, support with daily activity of Spa Operation
Contribute towards the sales goals of the spa by increasing product and service sales
Provide superior customer service to all members, prospects and guests
Maintain cleanliness and esthetic appeal of The Spa
Able to work opening/closing shifts, work 5 days at 6 hour shifts (30 hours a week) minimum
Assists day-to-day staffing and basic member issues relating to Spa
Answer emails, phone calls and voicemails in a timely and professional manner
Create and maintain professional business relationships with members and Spa guests
Assist with managing, maintaining, and restocking of Spa inventory
Assist with training and onboarding for new staff members
Help create and manage staff schedules for Spa department
Help run outreach events and programs within club to promote performance results
Professionally and courteously communicate daily with Maintenance staff regarding Spa cleanliness
Appropriately enforce policies and escalate to Spa Manager when required
Other responsibilities as assigned
Qualifications
The successful candidate must have the following experience, skills, and education:
Must possess a valid Massage Therapy or Esthetics License
Enthusiasm and excellent customer service skills
Must enjoy working with people with a friendly and outgoing personality
Able to be efficient and productive in a fast-paced environment
Basic math and money handling skills
Computer skills
Must be a team player
Pay Transparency: $44.00-64 per session based on performance & tier level; $19.10/hour (non-session work).
The successful candidate must have the following experience, skills, and education:
1-2 years of customer service experience
Minimum 3 days per week commitment required
Excellent organizational, communication, problem solving, and computer skills
Must be enthusiastic, upbeat, outgoing, personable, passionate and knowledgeable about the spa industry
Must be able to multi-task
Be able to utilize new techniques and ideas

Employment type
Part-time

Work arrangement
No