IT Officer / Digital Services Officer / Information Systems Officer

Role Description
The IT Officer / Digital Services Officer / Information Systems Officer is responsible for supporting information technology operations, managing digital services, and maintaining the reliability, security, and efficiency of organizational information systems. This combined role focuses on technical support, system administration, digital process improvement, and the effective use of technology to support daily business operations.
Key responsibilities include monitoring IT systems, maintaining computer hardware and software, managing user accounts, and assisting with the configuration of workstations, applications, networks, and digital platforms. The officer responds to technical inquiries, troubleshoots system errors, investigates service disruptions, and coordinates appropriate solutions to minimize operational interruptions.
The Digital Services Officer function involves supporting online platforms, digital applications, electronic workflows, and technology-enabled services. Responsibilities include monitoring digital service performance, assisting with system updates, coordinating platform improvements, and helping departments adopt efficient digital processes. The officer also supports the preparation of user guides, technical instructions, and digital documentation to improve accessibility and usability.
The Information Systems Officer function focuses on maintaining organizational databases, information systems, data records, and reporting tools. Responsibilities include monitoring data accuracy, supporting system integration, managing access permissions, and assisting with information retrieval and report generation. The officer works with relevant teams to identify system requirements, resolve data inconsistencies, and ensure that information is organized, accessible, and appropriately protected.
The role also involves implementing IT security procedures, monitoring system access, supporting data backup activities, and helping maintain compliance with internal technology policies. The officer assists with software installations, system testing, troubleshooting, and technology upgrades while documenting technical issues, maintenance activities, and service requests. Potential security incidents or significant technical risks are escalated through established procedures.
Additionally, the officer collaborates with internal departments, external service providers, and technical teams to coordinate IT projects, evaluate digital tools, and improve system performance. The position requires clear communication, structured problem-solving, and a commitment to reliable service delivery, information security, and continuous technological improvement.
Qualifications
Degree or diploma in Information Technology, Computer Science, Information Systems, Digital Technology, or a related discipline.
Knowledge of computer hardware, software applications, operating systems, and basic network administration.
Understanding of information systems management, digital platforms, and electronic workflow processes.
Familiarity with user account management, access controls, data protection, and cybersecurity principles.
Ability to troubleshoot technical issues and provide clear, practical support to users.
Proficiency in Microsoft Office applications and familiarity with IT service management tools.
Understanding of databases, data management, system documentation, and reporting procedures.
Familiarity with system testing, software installation, updates, and backup procedures.
Strong analytical, technical, and problem-solving skills.
Excellent communication, documentation, and organizational abilities.
Ability to manage multiple support requests and prioritize tasks effectively.
A responsible, service-oriented, and detail-focused approach to IT operations and digital service delivery.

Work arrangement
Yes