Performance Services Coach

Business Title - Performance Services Coach
Reporting To – India, Head of Performance Services
What this job involves:
Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.
What your day-to-day responsibilities will look like:
Manager Capability Development & Coaching:
Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations.
Provide individual mentoring and skill-building support to managers to improve their performance services capabilities
Collaboration with Performance Services Partners
Effectively partner with employee relations, legal and HR partners to resolve performance services issues
Operational Excellence and Performance Tools:
Utilize Workday process documentation to ensure performance services consistency
Utilize performance services tools including CAI to help managers role play and execute difficult conversations
Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements
Performance Analytics & Continuous Improvement
Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps
Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools
Compliance & Quality Assurance:
Ensure all performance services activities maintain 100% compliance with country, state, and local regulations while optimizing operational efficiency
Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations
Qualifications:
Experience: 5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence
Core Competencies:
Proven experience in performance services and operational excellence
Strong project services skills and the ability to simplify the complex
Knowledge of performance services methodologies, and compliance frameworks
Technical & Communication Skills: Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities

Work arrangement
No