Branch Head

Company Description HDFC Life is one of India’s leading private life insurance companies, offering a wide range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), a prominent housing finance institution in India, and abrdn plc, a major financial services provider in the United Kingdom. The company’s product portfolio covers protection, pension, savings, investment, and health needs, with options to customize plans through affordable riders. HDFC Life serves customers through about 500 branches across over 900 cities and towns in India and maintains a liaison office in Dubai. The organization has a strong presence in its markets supported by a robust base of Financial Consultants.
Role Description The Branch Head role at HDFC Life is a full-time, on-site position based in India. The Branch Head is responsible for leading branch operations, including driving sales of life insurance products, overseeing customer service activities, and ensuring compliance with regulatory and company standards. This role involves managing and mentoring branch staff and Financial Consultants, setting performance targets, monitoring business performance, and implementing local marketing and business development initiatives. The Branch Head collaborates with regional and corporate teams to execute business strategies, improve operational efficiency, and maintain high levels of customer satisfaction. The position also requires regular reporting on branch performance and proactive identification of opportunities for growth and process improvement.
Qualifications
Strong leadership and people management skills, with the ability to motivate, mentor, and develop branch teams.
Proven experience in sales and business development, preferably in life insurance, banking, or financial services.
Excellent customer relationship management and communication skills, with a focus on service quality and client retention.
Sound knowledge of insurance or financial products, along with an understanding of regulatory and compliance requirements in the sector.
Proficiency in basic business analytics, target setting, and performance monitoring to drive branch growth.
Bachelor’s degree in Business, Finance, Management, or a related field; a postgraduate degree or professional certification in insurance or finance is an advantage.
Ability to work on-site, handle multiple priorities, and take ownership of branch results in a dynamic environment.
Prior experience in branch management or leading a sales team in India is highly beneficial.

Work arrangement
No