Customer Service Rep

Customer Service Rep
Req number:
R8774
Employment type:
Full time
Worksite flexibility:
OnsiteWho we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Customer Service Representative, you will answer incoming 800 helpline calls, transfer calls to volunteer counselors when available, perform data entry of client contacts, and handle clerical functions such as mailings and inventory.
Job Description
We are looking for a Customer Service Representative to answer incoming 800 helpline calls, transfer calls to volunteer counselors when available, perform data entry of client contacts, and handle clerical functions such as mailings and inventory. This position will be full-time contract and onsite.
What You’ll Do
Answer 800 helpline calls in a timely manner and record Client Contact forms
Forward calls to available volunteer counselors or provide counseling assistance when volunteers are unavailable
Handle calls from counselors regarding availability and supplies
Complete daily data entry, including Client Contacts
Prepare labels, informational mailings, packets, and copies of SHIP information
Monitor supply levels and notify the Office Manager when materials are low
Put away deliveries and maintain an orderly work area
Check voicemail for packet requests at least twice daily
Forward callback messages to Volunteer Supervisors at the end of the day
Assemble new counselor training materials
Prepare presentation materials and supplies
Perform other duties assigned by the Office Manager, including special mailings/emails, 800 message recordings, and updating lists
Complete a 5-day training on health insurance for people with Medicare
What You’ll Need
Required:
High School Diploma or GED
2 years of good communication skills experience
2 years of data entry experience
Ability to work onsite in a call center environment taking inbound calls
Clear BMV check in addition to the background check
Ability to work a full-time schedule of 40 hours per week, 8:00 AM to 4:30 PM with a 30-minute lunch
Preferred:
Additional education or related experience
Call center experience
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#DNP
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$14.17 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.