Exam Development Program Manager, NetSuite Certification

Job Description
PLEASE NOTE: While this position is open in US and Canada, there is a strong preference for candidates located in Austin, TX or Nashville, TN
The NetSuite Certification Program Manager provides progressive, role-based credentials that validate a candidate's ability to apply NetSuite leading practices, from foundational Associate certifications through advanced Professional-level expertise.
We are seeking a highly organized, detail-oriented Program Manager to lead the development, maintenance, and continuous improvement of certification exams and related credentials. This role partners closely with subject matter experts, product teams, Customer Education, assessment vendors, and cross-functional stakeholders to ensure exams are valid, reliable, and legally defensible.
The ideal candidate is an exceptionally strong executor who can manage multiple exam-development workstreams simultaneously, maintain rigorous documentation and version control, identify risks early, and follow work through to closure. They bring a working depth of knowledge of professional certification programs, credential governance, exam-development practices, and the operational details required to maintain a high-quality global certification portfolio.
Responsibilities
Key Responsibilities
Own the end-to-end development and maintenance lifecycle for NetSuite certification exams, from intake and requirements through release and post-launch maintenance
Build and manage project plans, schedules, milestones, dependencies, risk registers, and delivery status across multiple concurrent exam initiatives
Coordinate exam blueprints, item-development plans, review cycles, release-readiness activities, and approval workflows
Maintain auditable records for exam content, credential requirements, version history, approvals, and supporting documentation
Monitor product releases, program changes, candidate feedback, and exam-performance insights to identify and prioritize required exam updates
Ensure certification exams and related materials accurately reflect current product functionality, role-based competencies, leading practices, and program policies
Drive resolution of risks, issues, and dependencies; facilitate working sessions and stakeholder reviews to maintain progress, clear ownership, and documented decisions
Provide portfolio-level reporting on delivery status, risks, milestones, and maintenance priorities, and support continuous improvement of credential governance and exam-development operations
Leverage AI technologies throughout workflows to promote innovation and enhance efficiency, quality, and decision-making
Ability to travel up to 10%
Qualifications
3 to 5 years of experience in certification exam development and certification programs.
Proven success leading job task analyses, training item writers, facilitating technical reviews with subject matter experts, and participating in standard-setting exercises
Strong Experience in project management, certification or assessment operations, exam development, learning and development, or education services
Ability to manage multiple concurrent projects with interdependent timelines, varied stakeholders, and competing priorities
Experience working with structured review and approval processes, including documentation, version control, and quality assurance
Ability to translate business, product, or subject matter expert input into actionable project requirements and deliverables
Experience developing and maintaining project plans, status reports, risk logs, meeting decisions, and stakeholder communications
Familiarity with psychometrics
Bachelor's degree in education, learning and development, or a related field, or equivalent relevant experience
Preferred Qualifications
Knowledge of professional certification programs, credentialing models, exam-development processes, assessment quality standards, or exam-maintenance practices
Familiarity with exam blueprints, item-writing workflows, subject matter expert reviews, exam forms, cut-score processes, and exam-security considerations
Strong attention to detail with the ability to identify inconsistencies, gaps, outdated content, and process risks before they affect delivery
Demonstrated ability to execute reliably in a fast-moving environment and manage work through ambiguity, change, and competing priorities
Strong written communication skills, including the ability to create precise requirements, project documentation, meeting summaries, and executive-ready status updates
Strong cross-functional collaboration and stakeholder-management skills, including the ability to influence without direct authority
Comfort working with data, scorecards, dashboards, and KPI reporting to assess delivery health and guide prioritization
Proficiency with item-banking tools such as Webassessor and Item Workshop
Proficiency with project-management and collaboration tools such as Jira, SharePoint, Wrike, and presentation tools
Experience with enterprise software training programs
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
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Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $71,100 to $116,800 per annum.
US: Hiring Range in USD from: $67,900 to $166,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions