Field Coordinator | WHEA

JOB SUMMARY
Under the direction of the Program Manager, the Field Coordinator will lead the daily activity assigned to Energy Educators for the Whole Home Energy Assessment (WHEA) Program. They will ensure high quality customer satisfaction is delivered on behalf of the client.
DUTIES/RESPONSIBILITIES
Distribute and review daily schedules: confirming customer names, addresses, routes, and alternative visits.
Ensure all scheduled appointments are fulfilled by tracking in real-time progress for all visits.
Make sure the Team has all tools and equipment needed to properly perform the home assessments.
Measure and monitor program quality assurance and time management of all assigned crews daily.
Handle all assigned customer complaints related to field activities.
Coach, advise, and mentor crews where appropriate.
Monitor and order inventory for field operations as needed.
Ensure the Educators enter all relevant data and submit documentation on the day of their visits.
Review data daily for accuracy, especially data concerning time spent by the Educators.
Monitor employee scheduling and attendance, ensuring installation goals are met.
Making sure the Educators and vehicles are properly insured, up to date on emissions requirements, DOT requirements are satisfied, and the maintenance of the vehicle.
Work as a consultant as needed.
Performs related work as required.
SUPERVISION
Energy Educators
MINIMUM REQUIREMENTS
Two (2) years prior supervisory experience
Able to work in very fast-paced environment and hold to deadlines.
Problem-solver. Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
Ability to communicate effectively with subordinates, peers, supervision, and customers
Proficient in Microsoft Office applications (e.g., Word, Excel, Power Point)
Able to use mobile devices including laptop computers, notebooks, and PDA’s.
Qualifications
Bachelor’s degree (Preferred)
Prior experience in energy efficiency, weatherization, utilities, or home-repair programs
Knowledge of residential energy audits, inspections, or building-science basics.
Bilingual or multilingual abilities.
Experience working with low-income communities or environmental justice populations.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.
What We Offer
Company vehicle
Paid Time Off (PTO) and paid holidays
Comprehensive health, dental, vision, and life insurance
401(k) match program
Company-sponsored training and tuition reimbursement
Career growth opportunities in energy efficiency and home performance
A collaborative team environment
Individuals provided a conditional offer of employment for this position must successfully pass a post-offer, pre-employment drug test and consent to the company obtaining a motor vehicle report evidencing a satisfactory driving record. Applicants for driving positions must hold a valid driver's license, and individuals provided a conditional offer of employment must successfully pass a drug test and maintain a clean driving record as an ongoing requirement for continued employment.
Equal Opportunity Employer:
We are an equal opportunity employer and are committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employment type
Full-Time

Work arrangement
No