Repair Center Co-Op

Work Flexibility: Onsite
Job Overview
The Medical Device Repair Centre Co-op must be a team-oriented individual capable of working in a fast-paced, dynamic environment. This position is responsible for providing technical repair and quality control support for the Demo fleet and customer owned products that exceeds our customer expectations. This individual must serve as a contributing member of the Service team while supporting our Marketing, Sales Support & Distribution Partners and championing Stryker’s Mission and Values.
Who we want
Challengers. People who seek out the hard projects and work to find just the right solutions.
Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.
Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
Strategic thinkers. Co-op students who propose innovative ideas and consistently exceed their performance objectives.
Customer-oriented achievers. Individuals with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Game changers. Persistent co-op students who will stop at nothing to live out Stryker’s mission to make healthcare better.
What you Get Out of the Co-op Placement
Stryker, a global leader in medical technology takes great pride in their people, and that’s why we’re looking to expand our talent. As a result, we are looking for the best and brightest students to strengthen our team and drive our business going forward. Stryker’s Medical Device Repair Centre Co-op will get to:
•Apply classroom knowledge in a fast-paced and growing industry setting
•Implement new ideas, be constantly challenged, and develop your skills
•Receive hands on and troubleshooting experience with a variety of medical devices working with the in-house service and repair technicians, field service technicians and the demo and trials repair technician
•Network with key/high-level stakeholders and leaders of the business
Responsibilities
Individual Responsibilities:
Proactively collaborates with internal teams to promote a culture of inclusiveness and cooperation. Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.
Primary Functional Responsibilities
Perform routine functions checks on demo/consignment/loaner equipment
Provide effective, proficient, and timely quality inspections, technical repairs and staging of high-profile products to ensure optimal customer satisfaction
Provide support for demo/loaner repairs and help prepare products for evaluations/shows
Collaborate with the key stakeholders to ensure the timely functional checks of demo product
Investigate all CEF’s and provide root cause, corrective action, analyze and trend data
Assemble new product and prepare product for delivery
Perform technical inspections, repairs, and quality checks on medical devices serviced in-house
Work with other technicians to ensure customer satisfaction
Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
Follow all administrative duties in a very accurate and timely manner, maintain detailed records of repairs and functional checks
Assist in the development of new service procedures and Function Checks criteria when required
Maintain an accurate inventory and regular counts of Stryker equipment and parts.
Enter parts and replenishment stock into the system and maintain accurate inventory levels for parts and accessories
Other duties including administrative tasks as assigned by Manager/Supervisor
Other Occasional Responsibilities:
Quote and requote Customers on Repairs
Validate, maintain, and regularly calibrate all tools and fixtures
Assist local technicians with preventative maintenance checks and repairs in the field, travel up to 5% of the time (overnight) for Field service calls and customer support
Suggest and support the team and cross functional projects for continuous improvement including process optimization to increase efficiency, lower costs and inventory level optimization and accuracy
Knowledge & Skill Requirements
Ability to read and understand technical drawings
Ability to troubleshoot technical issues and perform technical repairs
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
Ability to lift and move medium and heavier weight items up to 50 pounds
Experience with repairing windows-based equipment is an asset
Experience with Oracle, Agile PLM and Sales Force is an asset
Lean Six Sigma experience is an asset
Bilingual French/English is an Asset
Education & Qualifications
Currently enrolled in a co-operative education program working on completion of a bachelor’s degree in related field or equivalent (Science, technology, engineering)
Full time or part time student at a Canadian institution
Must be legally authorized to work in Canada and not require employment-based sponsorship now or in the future.
$48,410 annually, prorated for the length of contract.
48,410 ($) annuellement, au prorata de la durée du contrat.
Travel Percentage: 10%