Professional, Technical Services

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Cotality is seeking a Senior Executive Support Specialist to provide high-touch technical support for executives and VIP stakeholders at our Irving, TX office. This role combines executive support, advanced desktop troubleshooting, conference room technology management, and enterprise IT support.
Success in this role requires strong technical skills, sound judgment, professionalism, and the ability to deliver a seamless support experience in high-visibility environments. You'll serve as a trusted partner to executive leaders while helping maintain the technology that powers our office operations and collaboration spaces.
Key Responsibilities
Deliver white-glove technical support to executives, VIP employees, and visiting stakeholders.
Troubleshoot complex hardware, software, networking, and endpoint issues across Windows and macOS environments.
Support and maintain Microsoft Teams Rooms and conference room technologies, ensuring meetings run without disruption.
Respond quickly to walk-up requests, executive escalations, and high-priority support incidents.
Manage and support endpoint technologies including device provisioning, security tools, and mobile device management platforms.
Partner with IT teams on office technology initiatives, deployments, upgrades, and user experience improvements.
Document solutions, share knowledge, and serve as an escalation resource for global support teams.
Job Qualifications:
5+ years of experience in desktop support, executive support, help desk escalation, or endpoint support roles.
Experience supporting executives, VIP stakeholders, or other high-visibility user groups.
Strong troubleshooting skills across Windows, macOS, Microsoft 365, conferencing technologies, and modern endpoint devices.
Ability to communicate professionally, remain calm under pressure, and manage competing priorities effectively.
Experience supporting enterprise environments using tools such as Intune, JAMF, Microsoft Teams Rooms, or similar technologies.
Preferred Qualifications:
Experience supporting Microsoft Teams Rooms, Neat, Crestron, or other enterprise AV solutions.
Exposure to endpoint security and device management platforms such as CrowdStrike, BeyondTrust, Zscaler, or related tools.
Experience supporting office technology, conference centers, or executive briefing environments.
Relevant certifications such as Microsoft, Apple, CompTIA, or ITIL.
Associate or bachelor's degree in information technology, Computer Science, or a related field.
Annual Pay Range:
67,000 - 90,002 USD



Application Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2026-10-15
Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Multiple medical plan options with mental health and wellness support offerings.
Retirement: 401(k) with company match and vesting after one year.
Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​​​
Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. ​
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