Senior People Operations Coordinator

We're looking for a Senior People Operations Coordinator This role is Hybrid, Costa Rica
Senior People Operations Coordinator
Location : Costa Rica Office – Hybrid: 3 days in office
Reports To : Senior Manager, People Operations
Level : IC2
Role Overview
The Senior People Operations Coordinator plays a key role in the execution and continuous improvement of global People Operations. This role is responsible for coordinating audits and compliance activities, operational documentation, vendor and RFP management, background checks, reporting, and process governance.
Working closely with the People Service Center, People Advisory, People Technology, Legal, Finance, and other stakeholders, the Senior People Operations Coordinator ensures HR processes are executed accurately, consistently, and in compliance with applicable policies and requirements across regions. The role translates policies and requirements into clear procedures, workflows, controls, and documentation, while identifying opportunities to streamline, standardize, and automate processes. The Senior People Operations Coordinator manages multiple priorities and cross-functional projects and leverages data, technology, and automation to improve the overall effectiveness of People Operations.
Key Responsibilities
HR Operations, Audits & Compliance
Coordinate internal HR audits, including evidence collection, stakeholder follow-up, and remediation tracking.
Review HR processes, records, and system data to identify compliance gaps, inconsistencies, and operational risks.
Support adherence to HR policies, internal controls, regulatory requirements, and regional requirements.
Maintain audit-ready procedures, controls, and supporting documentation.
Process Improvement & Operational Governance
Coordinate improvements to HR operational processes to increase efficiency, accuracy, compliance, and scalability.
Map and document workflows using Lucidchart or equivalent tools, translating policies and requirements into practical procedures, SOPs, and controls.
Identify process gaps and bottlenecks and partner with stakeholders to implement sustainable solutions.
Maintain process ownership and documentation standards.
Background Checks, RFPs & Vendor Management
Coordinate global background check processes, including vendor issue resolution, turnaround times, outstanding requirements, and compliance documentation.
Coordinate HR-related RFPs with Procurement, Legal, Finance, and HR, managing requirements, timelines, stakeholder input, documentation, and vendor communications.
Support ongoing vendor management through performance tracking, service reviews, and issue resolution.
Identify and coordinate improvements to vendor processes and service quality.
HR Service Delivery & Systems
Manage and resolve HR tickets in service delivery and workflow platforms, such as ServiceNow HR Service Delivery, Salesforce, or similar systems, ensuring timely and accurate responses and appropriate escalation when needed.
Help optimize HR case management, approval workflows, knowledge base processes, reporting, and automation in partnership with People Technology and other stakeholders.
Ensure data integrity within HR systems through regular audits, reviews, and issue follow-up.
Drive continuous improvement of HR workflows and system-enabled processes to strengthen the employee service experience.
Knowledge Management & HR Enablement
Develop and maintain accurate, actionable HR knowledge content, SOPs, process guides, checklists, and training materials.
Partner with HR teams to communicate process updates and provide guidance on workflows, documentation, and system use.
Review and update operational materials as policies, processes, systems, and requirements change.
Project & Change Management
Coordinate HR operational projects and implementations, tracking timelines, deliverables, dependencies, action items, and stakeholder input.
Support adoption of new programs, processes, vendors, systems, and regulatory requirements through communications, documentation, training, and stakeholder coordination.
Required Qualifications
Bachelor’s degree or equivalent experience.
4+ years of experience in HR operations, shared services, HR compliance, HR program management, HRIS, or a related operational role.
Experience coordinating HR programs and operational activities, including audits, compliance reviews, controls, background checks, vendor management, RFPs, or procurement processes.
Demonstrated ability to design, document, and improve HR processes, workflows, SOPs, knowledge content, and training materials.
Strong analytical and problem-solving skills, with experience in data reviews, reconciliations, reporting, audits, or quality-control checks.
Advanced Excel skills, including pivot tables, formulas, data analysis, and reporting; experience with dashboards or macros is a plus.
Practical experience with an HR service delivery or workflow platform, such as ServiceNow HR Service Delivery or Salesforce, including case management, workflow automation, knowledge base processes, and reporting, is highly valued.
Strong organization, attention to detail, communication, and cross-functional collaboration skills, with the ability to independently manage multiple priorities and deadlines.
Ability to handle sensitive HR information with discretion and work effectively in a global environment while balancing global standards with regional requirements.
Interest in using automation, AI, and technology-enabled solutions to improve HR operations and adapt to evolving business needs.
Our Growing Presence in Costa Rica
Cornerstone is excited to be building a new hub in Costa Rica as part of our continued investment in growing our global talent and capabilities. We are bringing together teams across a variety of functions, creating exciting opportunities for people to join us at the ground floor of this new chapter and help shape how we grow in the region.
We have invested in a new office in Costa Rica, with construction beginning soon, and we expect our presence and capabilities in the region to continue expanding over time. For those joining us now, this is a unique opportunity to help build something from the beginning, work alongside talented colleagues across Cornerstone globally, and be part of our longer-term growth in Costa Rica.
Employment Structure
As we establish our operations in Costa Rica and complete the process to operate under the country’s Free Trade Zone Regime, Cornerstone is partnering with Recluta, our local Employer of Record (EOR).
Our Culture
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are
At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.
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Work arrangement
Yes