Account Manager, Mid-Market Brands

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
**This is a hybrid position that requires 2 days per week in the office at our Chicago location**
The mission of a Syndigo Account Manager, Mid-Market will be to manage the relationship, client strategy, growth strategy, engagement plan, and overall value delivered to a set of named accounts in the Mid-Market space. The Account Manager is the client-facing individual who will be responsible for creating the client strategy to determine how to align Syndigo's solution best to help clients achieve their larger strategic initiatives.
The Account Manager will work directly with the primary contact and executive sponsor at each organization to create an account plan focused on value demonstration and delivery to each client's needs. The role is focused on institution-wide engagement to ensure client renewals and growth by embedding into our clients' business processes. The Account Manager will work closely with client relations and customer service to ensure all needs are met and expectations are exceeded for each specific client.
This is a quota-carrying sales role focused on Mid-Market clients and is measured by a renewal and growth quota.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Maintain and form new relationships with different buyers at small to mid-market brands
Relentless focus on the customer experience and how to maximize their value realization with Syndigo
Manage the full sales cycle for renewal opportunities within a defined customer base
Lead strategic contract negotiations to align service options with client needs while meeting retention targets
Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets
Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
3-5 years account management experience, ideally B2B and in the saas space
Motivation to learn, problem solve, and develop skills to be successful in tech sales
Familiar with the fundamentals of sales and the basics of customer service
Strong relationship building, listening, and interpersonal skills
Comfortable with using technology in daily workflows and decision-making
Strong organization and time management skills are critical
Ability to write and speak clearly and professionally
Experience in SaaS, managed services, and analytics is a major plus
Experience doing business with consumer brands and/or retailers is a plus
Previous training and practice with a sales methodology is a major plus
Experience using Salesforce is a major plus
Bachelor's Degree or equivalent experience required
For full-time U.S.