Supervisor, Aquatics

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!
What you get to do:
You’ll play a lead role in ensuring positive, safe, memorable guest experiences. You’ll strive to exceed guest expectations while also overseeing the Aquatics team. You will:
Provide exemplary service and ensure Operations Standards are met by resolving guest concerns, investigating and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing and rewarding team members who provide exceptional service
Interview and hire leadership team members
Supervise, train and counsel team members, team leads and assistant supervisors while enforcing and complying with safety procedures, guidelines and park policies and procedures
Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
Oversee water and first aid send-outs
Monitor and control labor budgets as directed by the Aquatics Manager
Manage the area opening and closing procedures and ensure all team members complete tasks within a timely manner
What it takes to succeed:
At least 18 years of age
High School Diploma preferred
Must have at least one (1) year of leadership experience or equivalent external experience
Must have an American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards and Water Park Skills certification or must be able to pass all requirements to obtain certification in these courses.
Maintain an acceptable level of proficiency of park knowledge, water rescue, CPR/AED, and First Aid Skills.
A passion for customer service
Excellent multi-tasking and time management skills
Outstanding communication and problem-solving abilities
Active listener with the ability to anticipate guests’ needs
Ability to work in a team to promote and ensure a safe and secure environment
Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
Flexibility to perform varied duties
What else is important:
Must be able to act responsibly with a high attention to safety
Must be able to lift, push, pull and/or carry up to 50 lbs
Position engages in extensive walking and standing throughout entire work shift
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Perform cleaning duties; including use of cleaning chemicals
Must be willing to comply with all SEA grooming guidelines and employment standards
Must be able to work indoors and outdoors, in varying weather, to include extreme heat
Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
Ability to successfully complete all legal, company and department training requirements within established timelines
The perks of the position:
Paid Time Off
Complimentary Park Tickets and Passes
Park Discounts on Food and Merchandise
Medical, Dental, and Vision Insurance
401K Retirement plan
Voluntary Insurance
Life Insurance
Disability Benefits
Tuition Reimbursement
Dependent and Health Care Flexible Spending Accounts
Employee Assistance Program
Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.