Digital Access and Web Experience Lead

Job DescriptionPosition Summary:
The Division of Learning Innovation is a university-wide enterprise dedicated to expanding access, strengthening learner success, and advancing innovative models of teaching and learning. Through CSU Online, Professional and Continuing Education, Osher Lifelong Learning Institute, Learning Innovation for Extension Programs, the division designs and supports learning experiences across the learner lifecycle, from open learning and noncredit credentials to degree pathways and workforce-aligned programs.
The Digital Access and Web Experience Lead advances the Division of Learning Innovation’s ability to reach learners by ensuring digital pathways are clear, accessible, findable, actionable, and aligned with learner needs. This position plays a critical role in helping prospective and current learners discover opportunities, understand options, take next steps, and move through a coherent digital experience across credit and noncredit, including CSU Online, Professional and Continuing Education, Learning Innovation for Extension, and the Osher Lifelong Learning Institute, to ultimately support the lifelong learning portfolios.
For full consideration, all materials must be RECEIVED no later than 11:59 PM Mountain Time on Monday, October 26, 2026.
Essential Job Duties:
Lead Learning Innovation's learner-facing digital access, web experience, and learner-centered design priorities across credit and noncredit, including CSU Online, Professional and Continuing Education, Learning Innovation for Extension, and the Osher Lifelong Learning Institute, to support lifelong learning portfolios in coordination with University Marketing and Communications, the Division of IT, portfolio teams, learner experience colleagues, enrollment partners, vendors, and other stakeholders.
Define and document digital access requirements, web experience needs, content hierarchy, user flows, wireframes, prototype needs, accessibility considerations, learner pathway improvements, and readiness criteria for assigned portfolios, programs, campaigns, launches, and strategic initiatives.
Review learner-facing digital experiences to identify barriers related to visual clarity, content presentation, navigation, outdated information, unclear calls to action, accessibility, usability, interaction flow, and conversion opportunities.
Coordinate digital readiness for launches, campaigns, and portfolio activations by ensuring learner-facing pages, content modules, visual assets, forms, links, calls to action, and next-step pathways are accurate, findable, accessible, actionable, visually coherent, and aligned across digital and human touchpoints.
Translate portfolio strategies, learner journey priorities, audience needs, visual and interaction design considerations, accessibility expectations, and growth goals into actionable web, content, UX, platform, and digital experience requirements for appropriate enterprise partners or implementation pathways.
Support cross-functional governance and quality assurance routines that clarify ownership, handoffs, design review checkpoints, content inventories, accessibility checks, escalation pathways, decision points, timelines, and documentation for learner-facing digital work.
Use analytics, user feedback, accessibility findings, quality assurance notes, performance indicators, and stakeholder input to recommend continuous improvements to visual hierarchy, content clarity, interaction flow, digital engagement, discoverability, conversion, and equitable access.
Supervision:
This position supervises the Digital Access and Web Experience Specialist.
Conditions of Employment:
Pre-employment Criminal Background Check (required for all new hires).
Must be legally authorized to work in the United States by the proposed start date; visa sponsorship is not available unless otherwise approved through standard university process.
Hybrid work arrangement may be available based on role responsibilities, business needs, and CSU policies.
Occasional travel or flexible work hours may be required based on business needs, launch timelines, partnership meetings, and learner or community engagement activities.
Minimum Qualifications:
Bachelor’s degree.
Five or more years of experience in digital experience, web strategy, content strategy, accessibility, user experience, digital design, content design, product operations, customer experience, digital project coordination, or related work.
Experience defining requirements and coordinating digital, web, content, accessibility, visual design, or user experience improvements with cross-functional partners.
Experience using analytics, user feedback, accessibility practices, quality assurance findings, or performance indicators to improve digital experiences.
Demonstrated ability to manage projects, organize requirements, coordinate stakeholders, communicate clearly, and move digital experience work from need identification to implementation.
Preferred Qualifications:
Experience supporting digital experiences in a service-centered, learner-centered, customer-facing, mission-driven, marketing, technology, nonprofit, public sector, or operationally complex environment.
Experience with content management systems, CRM systems, automation, web analytics, accessibility standards, user experience practices, wireframes, prototypes, project management tools, or digital quality assurance processes.
Experience translating design, content, accessibility, learner pathway, visual hierarchy, user flow, wireframe, prototype, and digital experience considerations into clear requirements, launch checklists, and practical recommendations.
Experience supporting launch readiness for programs, campaigns, products, services, websites, digital journeys, or customer-facing experiences.
Experience working with university communications, IT, marketing, enrollment, academic, product, customer experience, or cross-functional teams on digital initiatives.
Experience developing governance routines, standards, design review checkpoints, requirements documents, launch checklists, content inventories, workflow documentation, or digital quality assurance practices.
Ability to translate complex learner, customer, business, or stakeholder needs into clear digital requirements, design-informed recommendations, and improved user experiences.
Salary Range$90,000 - $100,000
Required Application Documents
To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Cover Letter, Resume/CV Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
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Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.