Caller

Company Description Chennai Heritage Hospital (CHH) is a renowned Siddha and Ayurveda multispecialty hospital in India, offering classical treatments for a wide range of illnesses, wellness needs, and rejuvenation therapies. The hospital integrates authentic Siddha and Ayurvedic care with yoga and diet, following international standards and strict hygiene practices in a calm, supportive environment. CHH provides specialized therapies such as Panchakarma, Thokkanam, Varma, and traditional Kerala Ayurvedic treatments, delivered by trained professionals under physician supervision. The facility includes state-of-the-art treatment rooms, a yoga and meditation hall, VIP and deluxe accommodations, and an accredited medical pharmacy on campus. Located in Arumbakkam, Chennai, CHH treats conditions from simple colds to complex diseases, including arthritis, spine disorders, neurological conditions, respiratory issues, metabolic disorders, and stress-related illnesses.
Role Description The Caller will handle incoming and outgoing patient calls, respond to general inquiries, and provide clear information about hospital services, consultation options, timings, and appointments. This role includes scheduling and confirming appointments, updating patient details in hospital systems, coordinating with front office and clinical teams, and guiding callers on video consultations and follow-up procedures. The Caller will maintain professional call etiquette, document call outcomes, and escalate complex queries to appropriate hospital staff when needed. The position is full time and on-site, based at Chennai Heritage Hospital in Arumbakkam, Chennai, and may involve working within standard hospital operating hours, including peak periods.
Qualifications
Candidates should possess strong verbal communication and active listening skills, with clear and polite telephone etiquette.
Candidates should possess basic computer and data entry skills, including familiarity with appointment scheduling systems and email communication.
Candidates should possess customer service and interpersonal skills to handle patient queries, concerns, and complaints with patience and empathy.
Candidates should possess organizational and time-management skills to manage multiple calls, appointments, and follow-ups efficiently.
Candidates should possess proficiency in English and local languages (such as Tamil) to communicate effectively with a diverse patient base.
Candidates should possess a high level of reliability, attention to detail, and the ability to follow hospital protocols and confidentiality requirements.
Prior experience in a hospital front office, call center, or healthcare customer support role is beneficial.
A minimum of a high school diploma; a degree or diploma in any field, especially in healthcare administration or related areas, is an added advantage.

Work arrangement
No