Head – Customer Relationship Management (CRM)- Linaks Microelectronics Private LImited

Company Description LINAKS MICROELECTRONICS LIMITED and CLARION TOWNSHIP PRIVATE LIMITED operate in the technology and electronics domain, focusing on delivering reliable, high-quality solutions to a diverse customer base. Both organizations emphasize strong customer relationships, operational efficiency, and continuous improvement in products and services. The companies value innovation, data-driven decision-making, and collaborative teamwork across functions. Joining these organizations offers opportunities to shape customer strategies, work with cross-functional teams, and support growth in a dynamic business environment.
Role Description The Head – Customer Relationship Management (CRM) for LINAKS MICROELECTRONICS LIMITED and CLARION TOWNSHIP PRIVATE LIMITED will lead the development and execution of CRM strategies to enhance customer satisfaction, retention, and lifetime value. This full-time, on-site role is based in Lucknow and involves overseeing customer data management, segmentation, and analysis to support targeted campaigns and service improvements. The role includes directing CRM initiatives, monitoring key performance indicators, and collaborating with sales, marketing, and operations to optimize customer touchpoints. The Head of CRM will manage and mentor a CRM team, establish best practices, address escalated customer issues, and ensure that customer feedback is systematically captured and acted upon. Day-to-day responsibilities also include preparing reports for senior leadership, recommending process enhancements, and ensuring compliance with relevant policies and data protection standards.
Qualifications
Candidates should possess strong customer-focused skills, including Customer Retention and Customer Experience, with a track record of improving satisfaction and loyalty.
Candidates should possess robust Analytical Skills and experience in Market Segmentation to interpret data, identify customer trends, and support informed decision-making.
Candidates should possess proven Team Management capabilities, including leading, coaching, and developing cross-functional CRM or customer-centric teams.
Candidates should possess excellent communication, stakeholder management, and relationship-building skills, with the ability to collaborate effectively with sales, marketing, and operations.
Candidates should possess experience in CRM tools and platforms, along with proficiency in reporting and dashboard creation.
Bachelor’s or master’s degree in business, marketing, engineering, or a related field is preferred, with prior leadership experience in CRM or customer success roles.
Strong organizational skills, attention to detail, and the ability to manage multiple projects and deadlines in a fast-paced environment.

Work arrangement
No