Switchboard Associate

RR Donnelley is looking to add a Switchboard Operator to their Wheeling, WV team!
This role will have on-site requirements.
The Switchboard Operator is responsible for operating telephone switchboards and consoles to connect, hold and transfer telephone calls and to provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information.
Job duties
(* denotes an “essential function”)
* Answer telephones in Message Center utilizing a multi-line phone system.
* Utilize appropriate logs for tracking issues with calls.
* Maintain phone lists as per procedure.
* Handle additional projects as assigned.
* Communicate with manager and client on job or deadline issues
* Ensure that request tickets are properly filled out before beginning work.
Ability to handle high-stress environments
Complete various tasks as specified per request.
Notify appropriate staff when calls are processed incorrectly.
Troubleshoot basic equipment problems. Place service calls when needed.
Assist in training new hires.
Working conditions
Ability to work overtime as needed.
Professional work environment
Professional attire required
High school diploma or equivalent
Minimum of one year switchboard operator experience required (PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards)
Previous receptionist or administrative experience preferred, preferably in a legal, banking or large corporate environment
Intermediate PC Skills required: Microsoft Office, Word, Excel, Outlook
Attention to detail with emphasis on accuracy and quality
Ability to prioritize work to balance multiple projects and deadlines
Excellent verbal written communication skills
Exceptional customer service skills
Ability to handle a high volume of incoming, outgoing, and interoffice calls
Customer service oriented - actively looking for ways to help people.
An extremely professional phone manner with an upbeat and pleasant phone voice
Can be trusted with sensitive and/or confidential documents and information.

Employment type
Full-time

Work arrangement
No