Referral Coordinator / Front Desk Receptionist

Lowcountry Oncology Associates mission is delivering high-quality and compassionate cancer care in our community, for our community and by oncologist who in live in our community.
Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.
Job Description:
OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the marketplace to help drive OneOncology’s mission and vision.
Lowcountry Oncology Associates is shaping the future of cancer care in the Charleston market! This physician-owned community oncology practice has (4) convenient locations positioned throughout the Lowcountry and is hiring this role to support Lowcountry’s vision of Caring for each patient like family by bringing the highest quality and most compassionate cancer care to the Lowcountry.
Role Summary
The Referral Coordinator / Front Desk Receptionist is responsible for overseeing the end-to-end referral process, including standard and imaging referrals, while ensuring all supporting clinical documentation is complete, accurate, and properly recorded in the electronic medical record (EMR).
In addition, this role provides front desk support as needed to maintain smooth daily operations during periods of high volume, staffing shortages, or call-outs. This position requires adaptability, strong organizational skills, and a team-oriented mindset, as well as the ability to travel between office locations.
Responsibilities:
Manage and process all outgoing referrals in a timely and accurate manner
Coordinate imaging referrals, including obtaining prior authorizations when required
Compile and verify all necessary clinical documentation (office notes, labs, imaging, etc.) prior to submission
Upload, organize, and maintain referral documentation within the EMR
Track referral status and follow through to completion to ensure continuity of care
Communicate effectively with external providers, imaging centers, and specialty offices
Ensure all referral processes meet compliance and documentation standards
Provide coverage for front desk operations during high-volume periods, staff absences, or operational needs
Perform patient check-in and check-out procedures, including verification of demographics and insurance
Manage incoming calls, scheduling, and patient inquiries
Assist with patient paperwork and front office documentation requirements
Maintain a professional, efficient, and patient-focused front desk environment
Travel to satellite locations as needed to support staffing and maintain workflow continuity
Assist with overall office operations to ensure efficiency across all clinic locations
Collaborate with clinical and administrative teams to support patient care delivery
Qualifications/Competencies
Minimum of 2+ years of experience as a medical front desk receptionist required
Minimum of 2+ years of experience handling referrals in a healthcare setting required
Experience working with hospital and specialty portals (e.g., EPIC, HCA, East Cooper, etc.) strongly preferred
Familiarity with insurance requirements, authorizations, and EMR systems
Strong attention to detail and organizational skills
Ability to multitask and adapt to changing priorities in a fast-paced environment
Excellent communication and interpersonal skills
Reliable transportation and willingness to travel between locations
This position is a full-time, 100% on-site role that will be based out of our West Ashley and North Charleston offices. Additionally, this position will require occasional travel to our Summerville and Mount Pleasant locations.
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may change as the needs for practice evolve.