Client Servicing

Company Description Arise Media is a growing media and marketing company focused on delivering effective, results-driven solutions for a diverse roster of clients. The organization combines creative thinking with data-driven strategies to help brands strengthen their presence and connect with target audiences. Team members collaborate across functions to deliver high-quality services and maintain long-term client relationships. Arise Media values professionalism, accountability, and continuous learning, providing an environment where individuals can develop their skills and grow their careers.
Role Description This is a full-time, on-site Client Servicing role based in Gurugram. The Client Servicing professional will manage day-to-day client interactions, ensuring timely responses to inquiries and clear communication on project status, deliverables, and performance. Responsibilities include coordinating with internal teams to execute campaigns or projects, tracking and reporting key metrics, and addressing client feedback to maintain high levels of customer satisfaction. The role involves understanding client objectives, contributing to proposals and presentations, and supporting account planning and growth. The individual will also assist with basic financial tracking related to client accounts, such as billing, invoicing, and budget monitoring.
Qualifications
Candidates should possess strong Client Services and Customer Service skills to manage relationships and address client needs effectively.
Candidates should possess clear and professional Communication skills to handle calls, emails, meetings, and presentations with clients and internal stakeholders.
Candidates should possess Customer Satisfaction skills, including the ability to resolve issues, gather feedback, and maintain positive long-term partnerships.
Candidates should possess foundational Finance skills to support budgeting, billing, and account reporting for client projects.
Relevant qualifications include a bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent experience.
Additional beneficial skills include time management, attention to detail, proficiency with office and collaboration tools, and the ability to work in a fast-paced, team-oriented environment.
Prior experience in client servicing, account management, or customer-facing roles in media, marketing, or related industries is an advantage.

Work arrangement
No