IT Deployment and Support Engineer - LIMS

In a nutshell
As an IT Deployment and Support Engineer LIMS, you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System.
Where will you be based and what business will you support?
Based in Braga, Portugal; you will join a globally distributed team in the Clinical LIMS Europe Program, that provides our central Laboratory Information Management System throughout Europe.
How can you help us?
You will:
Register, classify, route, follow-up and resolve request via e-mail or ticketing system.
Become an expert in the LIMS Application and functionality and provide training to end users face to face or on site
Attend on site deployments to configure LIMS processes alongside laboratory staff
Work alongside development teams to balance development and configuration
Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and answering questions.
Maintain accurate records of all support interactions in Eurofins IT Service Management Tool (ServiceNow, BMC Helix).
Own the incoming requests and manages escalations to engineering or development teams with clear documentation.
Monitor system performance and generate reports to anticipate or detect issues.
Contribute to technical documentation, FAQs, and knowledge base articles.
Work collaboratively with cross-functional teams including QA, DevOps, and Product to improve the customer experience.
Execute, participate and report on IT & Application project rollout
Are you our kind of extraordinary?
You have:
Bachelor’s degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology, Chemistry or related field.
Proven experience in technical support, IT or system engineering role.
Experience in application troubleshooting
Experience in troubleshooting Windows 10, 11, networking fundamentals and cloud platforms (AWS, etc.)
Experience of Oracle RDBMS and Linux OS.
Experience with monitoring tools, ticketing systems, and diagnostic utilities
Any Prior LIMS experience is an advantage but not necessary.
Excellent communication and interpersonal skills.
Very good command of English written and spoken.
Can do approach, and capability to work in dynamically changing environment.
You are:
A strong communicator in English (written/oral).
A fast learner.
Self-motivated with a can-do attitude.

Employment type
Full-time

Work arrangement
Hybrid